Assistant Manager

Bagel Brands•Red Wing, MN

1d•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role designed to develop future leaders who can think strategically about their store and more broadly about the district and Caribou Coffee. Working in partnership with the General Manager, the AGM helps run the store and make a positive impact on the team and community. The role requires a commitment to leadership development, curiosity, humility, and continuous improvement, with the goal of building a General Manager-level understanding of the business over the course of a year. The AGM supports store performance and culture by delivering excellent service, developing team members, addressing problems, managing administrative and inventory tasks, and connecting day-to-day work to business results. The position requires the ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends. Physical requirements include hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, and standing for 4 to 8 hours; the demands may be accomplished with or without reasonable accommodations.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate the work of a Team Member and Shift Leader with ease, enthusiasm, and excellence.
Develop an understanding of the business to the level of a General Manager over the course of a year.
Create positive guest connections and teach the team to do the same.
Foster speed through effective deployment, in-the-moment problem solving, and team motivation.
Help achieve sales goals by connecting speed with service.
Lead problem resolution with calm, professionalism, emotional maturity, and a commitment to listening to understand.
Connect day-to-day behaviors to business results and develop a broad understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their connection to overall business success.
Be responsible for store funds while on shift by enforcing cash-handling policies.
Place, receive, and verify orders; conduct inventory; control waste; and date and rotate inventory when necessary.
Consider the success of the whole store, including the shifts that follow.
Investigate root causes of problems and create sustainable change.
Bring Caribou Coffee’s Core Values to life: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love.
Take ownership of personal development, seek feedback, and bring curiosity and a learner’s mindset to leadership.
Develop a global view of the Caribou brand, growing from a shift-level perspective to the store, district, and company.
Champion the company culture and bring its purpose and values to life in every interaction.
Build an open and trusting relationship with the General Manager.
Work toward meeting or exceeding goals and creating day-making experiences.