Assistant Manager

Domino's Franchise•Sarver, PA

1d•Onsite

About The Position

The Assistant Manager supports the management team in driving operational excellence, fostering a positive team culture, and delivering exceptional customer experiences. The role oversees daily shift operations and helps maintain company standards for quality, service, safety, and financial accuracy. It also works with the management team to improve business growth and operational efficiency. The position involves leading and motivating team members, managing staffing and task assignments, overseeing cost controls and inventory, maintaining records, and developing team members through training and coaching. The Assistant Manager addresses customer concerns and workplace conflicts, analyzes operational performance, and helps maintain a clean, organized, and safe workplace that meets regulatory requirements.

Requirements

Proven supervisory or leadership experience in a fast-paced operational environment.
Strong team-management skills, including hiring, training, scheduling, and performance evaluation.
Demonstrated expertise in cost control, budget management, and financial accountability.
Understanding of inventory management and cash handling procedures.
Excellent communication and interpersonal skills, with the ability to motivate diverse teams.
Strong analytical and problem-solving abilities and attention to detail.
Time-management skills and ability to prioritize multiple tasks effectively.
Ability to work flexible hours, including evenings, weekends, and holidays as needed.
High school diploma or equivalent.
Commitment to excellent customer service.
Ability to remain composed and make decisive decisions under pressure.
Basic computer skills and familiarity with Microsoft Office applications.
Strong organizational skills and ability to manage multiple responsibilities.
Ability to perform the described physical tasks, including standing, walking, lifting, carrying, pushing, climbing, bending, crouching, reaching, and continuous hand use.

Nice To Haves

Experience with point-of-sale systems and operational software.
Some college coursework or a business-related certification.

Responsibilities

Lead, supervise, and motivate team members during assigned shifts, following company policies and procedures.
Manage shift operations, including staffing schedules, task delegation, and performance monitoring.
Oversee cost controls, inventory management, and cash handling to maintain financial accuracy and minimize waste.
Maintain organized, accurate, and compliant paperwork and records.
Develop and implement training for team members, and provide constructive feedback and coaching.
Ensure customer service standards are met and address customer concerns professionally.
Analyze operational metrics and performance data, identify improvement opportunities, and implement solutions.
Collaborate with the management team on strategies for business growth and operational efficiency.
Resolve conflicts and challenging situations fairly and transparently, supporting an inclusive work environment.
Maintain a clean, organized, and safe workplace that meets brand standards and regulatory requirements.