Assistant Manager

Sunoco (Triumph Energy Corporation)•Madison Township, OH

About The Position

The Assistant Manager helps operate the store alongside the manager, supporting paperwork, stocking requirements, and employee management. The role focuses on delivering fast, friendly, profitable customer service in a safe, clean site that consistently provides superior customer satisfaction and serves Triumph Energy’s long-term interests through established principles, proper procedures, and sound business judgment. The Assistant Manager is expected to demonstrate proficiency and consistency in customer responsiveness, technical skills, teamwork, and personal effectiveness. Progress is measured through regular performance appraisals, including shared objectives and performance measures agreed upon with a supervisor.

Requirements

8th grade education or equivalent retail experience.
Strong interpersonal skills.
Satisfactory achievement of company training requirements.
Ability to read and write English and communicate effectively with customers and co-workers.
Ability to work alone and summon personal assistance during medical emergencies.
No felony convictions.

Responsibilities

Provide efficient, courteous customer service with enthusiasm and energy; maintain a neat appearance and uniform, handle stress during peak periods, remain flexible, and practice the “GUEST” approach.
Perform basic arithmetic, read and write, count money and credit tickets when needed, and operate the register and other point-of-sale equipment, including lottery and credit-card systems.
Collect data; stock and clean; build displays; use suggestive selling; order and check merchandise; and perform basic computer tasks.
Accurately account for site funds by completing weekly Armored Car Removal, maintain proper store-bank change levels, and balance the bank daily.
Change fuel prices in a timely manner and invoice cash and charge purchases in the C-store and Scan Group.
Work positively and dependably with peers, accept responsibility, follow through, recruit employees, serve as a role model for new employees, and assist with training.
Prioritize duties according to business needs, adapt to change, communicate effectively, and work in a fast-paced environment.
Lift and carry merchandise weighing up to approximately 25 pounds; frequently bend, stoop, reach, climb a ladder or step, and use arms above head or shoulder level.
Stand for periods of up to eight hours and perform maintenance duties as necessary, including cleaning windows, mopping floors, painting, and cleaning the lot and restroom facilities.
Assist customers at the fuel island, including performing full-service duties for customers with disabilities.
Operate safety equipment, including emergency cutoff switches and fire extinguishers, and operate store equipment such as cash registers, adding machines, telephones, coffee dispensers, and fountain machines.
Work alone and be capable of summoning personal assistance during medical emergencies.