00092 Assistant Store Manager

Sally Beauty Holdings • Memphis, TN

8d

About The Position

The Assistant Manager supports the Store Manager in hiring, developing, and leading store associates; delivering optimal customer experiences; overseeing store operations; and maintaining brand standards. The role helps develop and execute strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the role.

The Assistant Manager supervises daily activities and supports sales, customer loyalty, and brand standards across in-store and Omni-channel experiences. They train and develop associates, recruit as needed, address performance and associate concerns, and foster diversity, inclusion, and belonging. They also oversee company processes, digital fulfillment strategies, inventory, payroll scheduling, store opening and closing procedures, safety, loss prevention, cash and inventory controls, and HAZMAT compliance.

Requirements

• High school diploma or equivalent.
• Must be at least 18 years old.
• Ability to lead or support a team of associates to meet business objectives.
• Ability to communicate effectively with the team and management.
• Scheduling availability to meet the needs of the business.

Nice To Haves

• At least 3 years of retail sales or customer service experience preferred.
• At least 1 year of prior management experience preferred.
• Cosmetology license desirable but not required.

Responsibilities

• Supervise and support associates’ daily goals and activities to deliver exceptional customer experiences, maximize sales and KPIs, and drive customer loyalty.
• Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
• Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demand.
• Train, develop, coach, and counsel associates; identify individual strengths and development opportunities.
• Recruit candidates, build external candidate networks, and hold the team accountable to company policies and expectations.
• Maintain positive associate relations, communicate relevant company information, and build effective working relationships with Store Manager peers and management.
• Foster a diverse, inclusive, and welcoming environment.
• Execute company processes through training, management, analysis, and continuous improvement, including Omni-channel fulfillment strategies such as SFS, SDD, and BOPIS.
• Manage inventory ordering and shipment processing, payroll hours, and business-appropriate scheduling.
• Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
• Maintain a safe store environment and ensure policies and procedures are followed.
• Protect company assets by enforcing inventory and cash control procedures related to shrink, damages, and banking.
• Use available reporting, tools, and technology, and ensure HAZMAT training and execution requirements are met.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED