00092 Assistant Store Manager

CosmoProf•Memphis, TN

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering strong customer experiences, overseeing store operations, and maintaining brand standards. The role supports the Store Manager across all primary duties and is responsible for those duties when the Store Manager is absent. It helps develop strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. The Assistant Manager guides daily selling and service activity, supports the in-store and omnichannel customer experience, and ensures merchandising and other brand standards are met. The role recruits, trains, develops, and coaches associates; supports positive associate relations; and fosters diversity, inclusion, and belonging. It also ensures company processes and digital fulfillment strategies are executed, manages scheduling and payroll hours according to business needs, and follows through on company directives and projects. The position is responsible for maintaining a safe store environment and enforcing safety, loss-prevention, inventory, cash-control, and HAZMAT procedures. Work may involve physical exertion, including extended periods of standing and walking, recurring bending and reaching, and lifting moderately heavy items. The Assistant Manager may occasionally work in other stores.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.
Ability to perform physical activities including extended standing and walking, recurring bending, crouching, stooping, stretching, and reaching, and lifting moderately heavy items.
May be required to work in other stores from time to time.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver customer experiences that maximize sales, key performance indicators, and customer loyalty.
Support in-store selling and omnichannel service, and ensure brand standards are met, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates to support team performance and fill positions as needed.
Hold the team accountable to company policies and expectations, maintain positive associate relations, and keep associates informed of relevant company information.
Maintain communication with the Assistant Manager/District Manager and build working relationships with Store Manager peers.
Foster diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including omnichannel fulfillment strategies such as SFS, SDD, and BOPIS.
Support inventory management, shipment processing, payroll-hour management, and appropriate scheduling.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
Maintain a safe environment and enforce company policies and procedures.
Protect company assets by ensuring inventory, cash-control, shrink, damage, and banking procedures are followed.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
Perform the Store Manager’s primary duties when the Store Manager is not present.