Assistant Store Manager (Full-time) - Amory, MS

Hibbett•Amory, MS

15d•Onsite

About The Position

The Assistant Manager supports and consults with the Store Manager on overall store operations and administrative duties, helping determine methods and approaches for accomplishing store goals. The role requires knowledge of each product area or department and adherence to the policies, procedures, and standards in the visual manual. The Assistant Manager promotes merchandise and delivers outstanding customer service. In the Store Manager’s absence, the Assistant Manager assumes supervisory control of the store and is trained in the Store Manager’s responsibilities. The position includes helping control company assets; planning and coordinating selling, restocking, merchandising, ordering, and scheduling; supporting personnel recruitment, training, and evaluation; guiding employees and customers; monitoring inventory, sales statistics, expenses, inventory movement, and customer trends; and maintaining customer-service standards. The Assistant Manager also performs administrative duties, promotes company services and merchandise, follows applicable company policies and manuals, and helps protect company assets and financial information through effective internal controls and reporting potential fraud risks. In the Store Manager’s absence, the Assistant Manager supervises employees in accordance with company policies and applicable laws, including interviewing and training employees, assigning and directing work, and resolving problems.

Requirements

Experience working in a retail environment; footwear and athletic apparel experience is preferred.
1–3 years of customer service experience.
Excellent interpersonal and communication skills.
Ability to work in a fast-paced environment.
Ability to assist in managing a team and keep up with overall goals and profits.
Self-starter with initiative to take on important tasks without being asked.
Strong attention to detail and ability to handle multiple tasks simultaneously and precisely.
Team player passionate about outstanding customer service and selling merchandise.

Nice To Haves

Retail experience in footwear and athletic apparel.

Responsibilities

Assist the Store Manager in controlling company assets.
Consult with the Store Manager to establish action plans for store responsibilities, including selling, restocking, merchandising, ordering, and scheduling.
Assume responsibility for the entire store in the Store Manager’s absence.
Assist with recruiting, training, and evaluating personnel.
Provide knowledge and guidance to employees and customers across departments as needed.
Monitor inventory, sales statistics, and expenses to support profitability.
Direct staff to ensure departmental responsibilities and standards are completed.
Keep the Store Manager informed about inventory movement and customer trends.
Maintain quality customer service, including assisting customers as they enter and helping multiple customers during peak periods.
Promote and sell company services and merchandise.
Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
Protect company assets and financial information by ensuring internal control procedures are accurate and effective and reporting potential fraud risks to management or appropriate officials.
Perform general administrative duties and train in the Store Manager’s responsibilities.
In the Store Manager’s absence, supervise employees, interview and train employees, plan and assign work, direct work, and resolve problems.