Assistant Manager - 4315

Domino's Franchise•Falls Church, VA

19h

About The Position

The Assistant Manager assists with the daily oversight, coordination, and execution of store objectives involving sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role helps oversee and manage the store in the General Manager’s absence, maintains brand standards, supports efficient operations, and leads the team on duty.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interactions with management and customers, including taking and processing orders.
Ability to multitask and function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touch screen.
Ability to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to perform basic arithmetic accurately and quickly, with or without a calculator, and make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Understand and apply company policies, procedures, standards, specifications, guidelines, and training initiatives to oversee the store in the General Manager’s absence.
Ensure customers feel welcome and that team members are responsive, courteous, friendly, and service-oriented.
Supervise food and product preparation and service to ensure they meet brand standards, including portioning, image, and service.
Help team members complete opening, closing, and preparation lists.
Work hands-on preparing food, serving customers, and coordinating deliveries.
Support sales, service, quality, facility appearance, sanitation, and cleanliness objectives through employee training and a positive, productive work environment.
Control cash by following cash-handling and reconciliation procedures.
Fill in where needed to maintain customer service standards and efficient operations.
Help manage products by confirming deliveries have the correct unit count and condition and follow brand standards.
Identify labor or food costs and take specific actions to improve them.
Assist with scheduling labor based on anticipated business activity, ensuring positions are staffed as needed and labor-cost objectives are achieved.
Remain knowledgeable about human resources policies.
Provide suggestions and recommendations to General and Regional Managers.
Maintain professional and technical knowledge by attending educational workshops and reviewing QSR-related publications.
Perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Maintain proper attendance and actions, communicate well with coworkers, and give and receive positive feedback or constructive criticism.
Serve as a resource for coworkers, cross-train, and learn how the role interacts with other departments.
Work with management to solve problems and provide suggestions as needed.
Keep the work area clean and organized, take ownership of surroundings, and maintain appropriate confidentiality.