Assistant Manager - Optical

National Vision•Taylor, MI

11d

About The Position

The Assistant Manager oversees the daily operations of the eyeglass department, including personnel management and inventory control, to support a positive customer experience and associate engagement. The role helps achieve store profit, sales, and performance goals while ensuring operational efficiency, compliance, and quality standards. It supervises and motivates associates and supports the General Manager with staffing, recruiting, selection, and retention. Duties may vary to meet state laws requiring particular responsibilities to be performed by individuals with specific licenses or credentials.

Requirements

Optical sales experience.
Ability to lead, coach, and build associate relationships.
Sound understanding of store operations and standards for success.
Strong oral and written communication skills for effective team management.
Exceptional customer service skills.
Strong organizational skills for planning work and monitoring progress toward goals.
Ability to analyze, create, and understand financial reports.
Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

Supervising experience is preferred.

Responsibilities

Monitor and achieve profit, sales, and performance goals, including reviewing the P&L.
Optimize and oversee the eyeglass department to ensure efficiency and compliance with company policies and operational guidelines.
Promote outstanding customer service and ensure associates provide it.
Ensure quality standards are met; review remakes and enforce policies to ensure compliance.
Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
Ensure store promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
Supervise and motivate Opticians and CL Sales associates, and in some stores the Receptionist; ensure timely completion of day-to-day functions.
Assist the General Manager with forecasting staffing needs, recruiting, selecting, and retaining a high-caliber staff.
Motivate associates to exceed performance standards.