Assistant Manager(04453) - 4412 Falls of Neuse Rd
Domino's Franchise•Raleigh, NC
About The Position
The Assistant Manager leads delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly. The role maintains staffing levels that meet business needs throughout the day and supports store opening and closing procedures. It also involves resolving customer disputes, managing delivery operations, handling end-of-shift payments, and upholding Domino’s standards for service, appearance, and promotions.
Responsibilities
- Lead delivery drivers and customer service representatives to ensure orders are expedited quickly and correctly.
- Maintain staffing levels that reflect business needs throughout the day.
- When closing, make end-of-night bank deposits.
- When closing, complete a nightly product inventory count.
- When opening, ensure the store is properly set up and ready to receive orders at opening time.
- Foster and project a sense of urgency with every order.
- Resolve disputes and work to turn unhappy customers into returning customers.
- Collect money and signed credit card receipts from delivery drivers at the end of their shifts.
- Ensure delivery vehicles pass mechanical and visual inspections.
- Assist with routing delivery drivers to maximize customer service while meeting Domino’s standards for on-time deliveries.
- Uphold Domino’s standards for grooming, uniforms, and appearance.
- Promote pizza products, specials, and promotions.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
