Assistant General Manager
About The Position
The Assistant Manager supports the General Manager in leading a diverse team and managing swim school operations, enrollment, profitability, and customer experience. The role helps expand aquatics programs, maintain a safe and clean environment, and build the brand's presence in the local community. It may include teaching swim lessons according to the Saf-T-Swim Brands Curriculum and serving as a point of contact for staff and parents during operating hours. The Assistant Manager supports facility operations, scheduling, regulatory compliance, safety, reporting, hiring, onboarding, training, team supervision, and staff development. The role also helps improve customer engagement and retention, responds to customer inquiries and feedback, supports local marketing and social media, and partners with hosted facilities where lessons take place at a fitness center or hotel pool. The position is full-time, on-site, and requires weekday, weeknight, and weekend availability, with a typical 40-hour workweek that may vary seasonally.
Requirements
- At least 2 years of supervisory or team leadership experience in aquatics, education, or a related field is preferred.
- High school diploma or equivalent preferred; some college coursework preferred.
- Strong written and verbal communication skills.
- Ability to multitask in a fast-paced environment, remain agile, and take initiative.
- Comfort working around water and interacting with children and parents.
- Ability to lift 30 pounds and remain on one's feet for long periods.
- CPR, First Aid, and AED certifications required within 90 days of hire; certifications are provided.
- Experience in aquatics management and swim instruction is desired.
Nice To Haves
- Lifeguard certification is preferred.
- High school diploma or equivalent; some college coursework is preferred.
- At least 2 years of supervisory or team leadership experience in aquatics, education, or a related field is preferred.
Responsibilities
- Assist with instruction, pool deck management, and front desk duties; step in to teach lessons when necessary using the Saf-T-Swim Brands Curriculum.
- Serve as a point of contact for staff and parents during operating hours and resolve immediate concerns and inquiries.
- Monitor pool deck activities and provide feedback to improve lesson quality and student progress.
- Manage class scheduling and staffing levels to meet business demands and class mix.
- Assist in ensuring compliance with local, state, and federal regulations, including safety standards, health codes, and employment law.
- Assist with facility opening and closing, and ensure interior, exterior, pool, and pump room processes meet cleanliness, safety, and operating standards.
- Promote a safety culture and consistently execute quality assurance and brand standards.
- Assist the General Manager with reports on enrollment, revenue, customer experience, retention, and profitability.
- Manage recruitment, job postings, interviewing, onboarding, and succession planning.
- Provide initial training and ongoing education and development for team members.
- Manage staff scheduling, including substitutions, class changes, and communicating schedule changes to customers.
- Supervise instructors and lifeguards to ensure lesson quality and compliance with safety and brand standards.
- Foster an inclusive workplace culture through team-building, recognition, and growth opportunities.
- Coach employees and provide ongoing feedback and support.
- Address customer inquiries, provide timely follow-up, and maintain high customer satisfaction scores.
- Execute customer engagement and retention strategies, including communicating with parents about children's progress.
- Respond promptly to customer requests and feedback from social platforms.
- Assist in obtaining customer reviews on platforms such as Google, Yelp, and local landing pages.
- Assist with local marketing initiatives, community events, and delivery of marketing materials to local partners.
- Assist with creating and managing social media platforms.
- Partner with the General Manager to strengthen relationships with local businesses and organizations.
- At non-dedicated facilities, cultivate collaborative relationships with hosted partners and ensure execution of the master agreement.
Benefits
- Paid training.
- SafeSplash® Brands Curriculum Certification.
- Bonus opportunities.
- Flexible hours.
- Free swim lessons for immediate family of employees.
- Career growth.
- Health insurance.
- Paid time off.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
