Assistant Manager

Bagel Brands•Selby, SD

5d•$17 - $28•Onsite

About The Position

The Assistant General Manager (AGM) is a growth role intended to develop future leaders who think strategically about the store and broadly about the district and Caribou Coffee. The AGM partners with the General Manager across all facets of running the store and contributes to the team and community. The role requires a commitment to leadership, learning, and personal development, as well as an ability to perform Team Member and Shift Leader duties with ease, enthusiasm, and excellence. The AGM helps create welcoming, memorable guest experiences and a positive team culture while supporting store operations and business goals. Responsibilities include developing an understanding of the business at the General Manager level over time, helping the team achieve speed and service goals, managing shift-level operations and problem resolution, and learning how daily behaviors affect the store’s financial performance. The position also involves administrative work, cash handling, ordering and inventory, waste reduction, and planning for continuity across shifts. The pay range is $16.52–$27.53 per hour. Starting pay is subject to local and state minimum-wage regulations. The physical demands include reaching, lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and moving intermittently during working hours. These requirements may be accomplished with or without reasonable accommodations.

Requirements

1–3 years of prior restaurant or retail experience requiring a strong customer-service commitment and orientation.
Ability to work at least one of the following: early mornings, evenings, some holidays, and/or weekends.
Must be at least 18 years of age.

Nice To Haves

High school diploma or GED equivalent.
Valid driver’s license and reliable transportation.
1 year of supervisory experience.

Responsibilities

Demonstrate Team Member and Shift Leader duties with ease, enthusiasm, and excellence.
Develop understanding of the business to the level of a General Manager over the course of a year.
Create genuine guest connections and teach the team to do the same.
Support effective deployment, in-the-moment problem solving, and team motivation to achieve speed goals.
Help hit sales goals by connecting speed and service.
Lead problem resolution with calm, professionalism, emotional maturity, and a commitment to listening to understand.
Connect day-to-day behaviors with business results and develop a broad understanding of the Profit & Loss statement.
Organize, execute, and improve administrative tasks, understanding their connection to business success.
Be responsible for store funds while on shift and enforce cash-handling policies.
Place, receive, and verify orders; conduct inventory; and control waste while dating and rotating inventory when necessary.
Consider the success of the store beyond the current shift and support continuity for following shifts.
Identify root causes of problems and work toward sustainable change.
Bring Caribou’s Core Values—Support One Another, Make Fun Happen, Be Yourself, Take Ownership, and Serve With Love—to daily work.
Take ownership of personal growth and development, seek feedback, and bring humility and curiosity to the role.
Lead with a broad view of the Caribou brand, from shift and store to district and company.
Champion the company’s purpose and values in every interaction.
Build an open and trusting relationship with the General Manager.
Pursue store goals and create day-making experiences.