Assistant Manager - Optical

National Vision • Naples, FL

11d

About The Position

The Assistant Manager at Eyeglass World oversees daily store operations, supports and motivates the team, and helps ensure customers receive quality eye care and an exceptional shopping experience. The role focuses on achieving store goals, maintaining customer service standards, coordinating with doctors and company leadership, and assisting with staffing and talent management. Eyeglass World stores are closed every Sunday.

Requirements

• Optical sales experience.
• Proficient computer skills.
• Proven ability to lead, coach, and build associate relationships.
• Sound understanding of store operations and standards for success.
• Strong oral and written communication skills for effective team management.
• Exceptional customer service skills.
• Ability to present clear and concise information and respond to questions from managers, associates, and customers.
• Strong organizational skills for planning work and continuously monitoring progress toward goals.
• Ability to analyze, create, and understand financial reports.
• Demonstrated ability to analyze and solve problems of varied scope.

Nice To Haves

• Supervising experience.

Responsibilities

• Drive and achieve profit, sales, and performance goals according to National Vision standards.
• Monitor sales results against budget.
• Ensure store associates provide the highest level of customer service.
• Maintain awareness of same-day service using the “Ready When Promised” production board.
• Communicate with the General Manager, District Manager, and Corporate Office, and provide store reporting as required.
• Develop and maintain good working relationships with the doctor or doctors associated with the store, serving as liaison between doctors and store personnel.
• Ensure store promotions, advertising, and visual merchandising are in place, and that associates and doctors know about current promotions.
• Supervise and motivate Optician/Sales Associates and ensure timely completion of day-to-day functions.
• Assist the General Manager with balancing staffing to store volume.
• Assist in recruiting, selecting, and retaining a high-caliber staff.
• Motivate associates to exceed performance standards.

Benefits

• Competitive pay.
• Bonus opportunities.
• Health and dental insurance.
• 401(k) retirement savings.
• Flexible spending account.
• Generous paid time off and company holidays.
• Parental leave.
• Employee eyewear discount.
• Training programs.
• Educational courses supporting personal and professional development.
• Opportunities for internal promotion and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed