Assistant Manager

Planet Fitness•Fort Pierce, FL

16h

About The Position

The Assistant Manager is a full-time position that assists the Club Manager in overseeing club operations and ensuring an exceptional Judgement Free member experience. The role is heavily involved in onboarding and training team members, leading the team through task completion, and supporting club priorities and KPI goals. The Assistant Manager models and coaches behaviors that create a welcoming member experience, supports team members, and helps maintain a safe, clean, and well-stocked club. Daily work includes welcoming members and guests, answering questions and phone calls, handling membership functions and prospective-member tours, completing retail transactions, and resolving or escalating concerns. The position also involves regularly cleaning and sanitizing equipment and facilities, checking club areas for safety and cleanliness, and promptly addressing maintenance issues. The Assistant Manager is expected to contribute to a safe and healthy workplace by following applicable policies and protocols and reporting unsafe conditions or at-risk behaviors.

Requirements

Must be at least 18 years of age.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to bend and twist and move into different positions to complete tasks.
Ability to work around toxic chemicals and frequently clean and sanitize equipment and facilities.
Commitment to follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors, and work safely.

Nice To Haves

9–12 months of experience in a customer service environment.
9–12 months of experience supervising and leading a team.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model outstanding member-service behaviors and coach and inspire others to do the same.
Assist in resolving employee concerns.
Provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and develop game plans with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit the club and assist with questions or check-in concerns.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing updates, cancellations, collecting unpaid balances, and membership transfers.
Make prospective-member calls and conduct tours to assess membership needs.
Complete retail transactions accurately and support sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free according to the routine cleaning schedule.
Frequently inspect all club areas and promptly address safety, policy, or cleanliness issues.
Promptly address facility and maintenance concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.