Assistant Manager

Planet Fitness • City of Utica, NY

7d • $19 - $19

About The Position

Planet Fitness is seeking an Assistant Manager to oversee a variety of club operations, with a focus on managing front desk personnel, assisting the General Manager, and ensuring effective day-to-day front-of-house activities. The role requires multitasking in a fast-paced environment, meeting deadlines, delegating effectively, communicating with management, and providing superior service to members and guests.

The Assistant Manager helps drive club performance, supports recruiting and staff development, monitors inventory and sales, and upholds company standards. The position may require covering employee shifts and has weekday and/or weekend hours based on club needs. Initial training hours may vary, as may hours when facility needs change.

Requirements

• High school diploma or equivalent required.
• At least 6 months of supervisor or manager experience in a high-volume restaurant or retail environment.
• Basic computer proficiency, including familiarity with Microsoft Office applications such as Word and Excel.
• Basic computer, math, and communication skills.
• Ability to manage multiple responsibilities.
• Solid work ethic and strong decision-making skills.
• Self-starter who takes initiative with minimal direction and supervision.
• Superior customer service skills, preferably in the fitness industry.
• Solid supervisory, diplomacy, and listening skills.
• Strong problem-resolution skills.
• Ability to work a flexible rotating schedule and cover shifts as needed.

Nice To Haves

• Associate degree preferred.
• One year of supervisor or manager experience preferred.
• Bilingual ability preferred.
• Open or flexible availability is a plus.

Responsibilities

• Understand and drive club metrics in alignment with business performance.
• Develop thorough knowledge of club services, programs, products, and key competitors.
• Assist with interviewing and recruitment by conducting initial phone interviews for front desk employees and fitness instructors.
• Monitor inventory and review daily, weekly, and monthly sales numbers with the General Manager to identify opportunities and adjust execution to improve performance.
• Communicate and uphold company standards and lead by example in delivering the organization’s mission, vision, and values; help maintain a clean, friendly, and well-maintained club.
• Ensure team members consistently meet expectations for punctuality, dress code compliance, friendliness, and cleanliness.
• Develop and maintain cleaning duties for front desk employees and oversee overnight employees.
• Coordinate disciplinary actions and terminations with the General Manager, Regional Manager, and Human Resources.
• Cover employee shifts for call-outs or vacancies, or assist the Club Manager with shift coverage when no other employees are available.
• Assist in overseeing club audits to ensure all areas are clean, neat, organized, and in like-new condition.
• Mentor front-end employees and promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Benefits

• Competitive salary.
• 401(k) plan.
• Company contribution toward health benefits, including medical, dental, vision, LTD, STD, and illness coverage for full-time positions.
• Paid time off for full-time positions.
• Free Black Card membership and fun exercise incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree