Assistant Manager - Poquoson

Excel Fitness • Poquoson, VA

3d • Onsite

About The Position

The Assistant Manager supports the General Manager in planning and implementing strategies to attract and retain members while maintaining a positive culture based on Excel Core Values. The role helps oversee club operations and staff, including hiring, onboarding, training, coaching, performance management, and ensuring team members meet certification and training requirements.

The Assistant Manager supports club performance goals, member service, facility cleanliness, inventory management, marketing, scheduling, and payroll administration. They handle day-to-day member issues, help enforce company policies, and coordinate with the General Manager and Human Resources on major infractions. The position also represents the company at community events and may oversee club operations when the General Manager is unavailable.

This is a full-time, nonexempt position in a fitness club environment. Standard schedules are either Friday through Monday between 11 a.m. and 10 p.m., or Monday through Thursday between 1 p.m. and 10 p.m. and Sunday between 8 a.m. and 5 p.m. Hours may extend beyond the established schedule, include weekends or overnights as needed, and change with business needs. The role requires availability off shift to answer operational questions or respond to emergencies, and on-call support during peak season or sale expirations when needed.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent required.
• CPR/AED certification required; uncertified team members may complete training within the first 30 days of employment.
• Demonstrated ability to lead, encourage, develop, and supervise others.
• Familiarity with Excel's mission, values, vision, and culture, as well as Planet Fitness brand and operational requirements.
• Demonstrated ability, confidence, and leadership to manage a team.
• Effective communication skills with internal and external customers.
• Team-oriented, motivated, and well organized.
• Ability to think critically and proactively evaluate solutions to problems.
• Ability to handle difficult situations and sensitive, highly confidential information.
• Basic understanding of Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.
• Ability to meet the physical demands of the job, including frequently lifting and moving up to 25 pounds and occasionally lifting and moving objects up to 75 pounds.
• Availability for the stated schedule and possible schedule changes, including weekends or overnights as business needs require.

Responsibilities

• Assist the General Manager in planning and implementing strategies to attract and retain members while maintaining a positive culture based on Excel Core Values.
• Manage hiring activities, including candidate selection, interviews, and completion of onboarding documentation.
• Train and develop new team members and ensure team members remain current with certifications and scheduled training.
• Counsel team members and address performance and minor policy infractions; coordinate with the General Manager and Human Resources on major infractions.
• Supervise, inspire, motivate, and coach staff.
• Support the General Manager in monitoring club KPIs and performance metrics.
• Help ensure facility cleanliness, atmosphere, and world-class member service through inspections, task assignments, and follow-up inspections.
• Enter facility and equipment work orders into the Computer Maintenance Management System.
• Hold team members accountable to company standards, audit daily paperwork, and resolve day-to-day member issues.
• Manage club inventory and communicate ordering needs and recommendations to the General Manager and headquarters.
• Assist the General Manager and back office with club marketing and promotional activities.
• Create or assist with club schedules and edit or verify payroll items and applicable commissions.
• Assist with Team Player Assessments and competency evaluations.
• Remain available off shift as a contact for operational questions and emergencies, and provide on-call support during peak season or sale expirations when needed.
• Oversee club operations and staff when the General Manager is unavailable.
• Represent the company at community events and outreach activities.
• Assist the General Manager with leading regularly scheduled team meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED