Temporary Assistant Manager - Mall of Louisiana

Lush Handmade Cosmetics•Baton Rouge, LA

17h

About The Position

The Assistant Manager supports the Shop Manager across business areas and performs Manager duties as needed. As second-in-command, the Assistant Manager helps deliver a strong customer and staff experience, operational excellence, and sales results while bringing Lush’s Leadership Practices to interactions with customers, colleagues, and operations. These practices are Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose. The role includes collaborating with the team to exceed sales goals and provide an inclusive customer experience; educating customers and staff about Lush’s brand values and products; building product knowledge; and using business metrics, budgets, and reports to drive profitable results. The Assistant Manager supports and develops the team through coaching, feedback, recruitment, staffing, and succession planning, and works with the Manager on engagement, retention, performance, and inclusion practices. Operational responsibilities include supporting compliance with company standards and procedures, training inventory staff and managing ordering within budget, maintaining merchandising and shop presentation standards, and ensuring schedules support business needs, staff wellbeing, and payroll accuracy. The position is temporary and scheduled for 40 hours weekly. The role is based at Mall of Louisiana.

Requirements

1–3 years managing or supervising in a retail environment.
Excellent listening and communication skills.
Excellent analytical, critical-thinking, and troubleshooting skills.
Excellent organization and time-management skills.
Strong customer-service, supervisory, and sales skills.
Knowledge of and interest in skincare, natural beauty, and ethical business.
Ability to work flexible hours to meet shop needs, including holidays, evenings, and weekends.

Nice To Haves

Experience with consultation-based customer-service models.
Ability to develop and train staff through positive coaching and feedback.
Proficiency in Excel and Microsoft suite, and adaptability to other systems.
Basic HR skills in hiring, scheduling, training, and performance management.
Experience in cross-cultural collaboration and DEIB or social-justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Collaborate with the team on plans to exceed daily sales goals and provide a welcoming, inclusive customer experience.
Educate customers and staff about Lush’s brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Continuously build product knowledge and make informed product recommendations.
Use business acumen and understanding of metrics, budgets, and reports to influence sales-floor behaviors and deliver profitable results.
Support the team on the sales floor by answering questions, removing obstacles, solving problems, and motivating staff to meet sales goals.
Develop personal skills and capabilities by assessing performance, seeking feedback, and pursuing improvement opportunities; support team growth through coaching and example.
Communicate needs and feedback to the team and leaders and adapt to business needs.
Engage and motivate the team, encourage strong peer and customer relationships, and connect staff to brand values.
Support staffing by networking, recruiting, hiring, and succession planning.
Collaborate with the Manager on plans to improve staff engagement, retention, performance, and Diversity, Equity, Inclusion and Belonging practices.
Support the Manager in maintaining shop compliance and company standards for opening and closing, product integrity, respectful workplace, health and safety, and daily communication.
Support inventory-team training on fresh standards and rotation rules, and manage ordering to ensure appropriate products and quantities within the allocated budget.
Develop the team’s ownership of a clean and appealing work environment and adherence to merchandising and design standards.
Ensure staffing levels and skill coverage meet peak business needs and that breaks and meals are appropriately allocated and recorded.
Perform Shop Manager duties as required to support customer experience, staff experience, shop operations, and sales goals.