Assistant Manager - 4399

Domino's Franchise•Ashburn, VA

20h

About The Position

The Assistant Manager assists with the daily oversight, coordination, and execution of store objectives involving sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role oversees and manages the store in the General Manager’s absence, helps lead the team on duty, and works hands-on in food preparation, customer service, and delivery coordination. The Assistant Manager supports company and store objectives by training employees, maintaining a positive and productive work environment, and helping ensure efficient operations and brand standards.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers, and for taking and processing orders.
Strong ability to multitask.
Ability to function in a dynamic, fast-paced environment.
Ability to adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and to make correct monetary change.
Ability to lead the team on duty.

Responsibilities

Understand and follow store policies, procedures, standards, specifications, guidelines, and training initiatives; oversee and manage the store in the General Manager’s absence.
Ensure customers feel welcome and that team members are responsive, courteous, friendly, and service-oriented.
Supervise consistent preparation and service of food and products according to brand standards, including portioning, image, and service.
Assist team members with opening, closing, and preparation lists.
Work hands-on preparing food and serving customers, and oversee delivery coordination.
Support objectives for sales, service, quality, facility appearance, sanitation, and cleanliness through employee training and a positive, productive work environment.
Control cash by following cash-handling and reconciliation procedures.
Fill in where needed to maintain customer service standards and efficient operations.
Assist with product management by confirming products arrive in the correct unit count and condition, and that deliveries follow brand standards.
Identify labor or food costs and take specific actions to positively affect them.
Assist with scheduling labor according to anticipated business activity, ensuring positions are staffed as needed and labor-cost objectives are achieved.
Remain knowledgeable about human resources policies.
Provide suggestions and recommendations to General and Regional Managers.
Maintain professional and technical knowledge by attending educational workshops and reviewing QSR-related publications.
Perform other duties as assigned.
Promote company policies and advocate for Team Washington.
Maintain proper attendance and appropriate workplace conduct.
Provide and receive positive feedback and constructive criticism.
Maintain good communication with coworkers and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with managers and management to solve problems and provide suggestions as needed.
Maintain a clean and organized work area and take ownership of the surroundings.
Maintain appropriate confidentiality of information.