02857 Assistant Store Manager

Sally Beauty Holdings•Los Angeles, CA

22d•$19 - $23

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering exceptional customer experiences, overseeing store operations, and maintaining brand standards. The role supports strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, effective communication, and accountability. When the Store Manager is not present, the Assistant Manager is responsible for all primary duties. The position covers brand execution and customer service, recruiting and developing associates, store operations and digital fulfillment, and safety and loss prevention. The Assistant Manager helps ensure that company processes, policies, and procedures are followed and that the store is safe, organized, and compliant.

Requirements

High school diploma or equivalent.
Must be 18 years of age or older.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience.
At least 1 year of prior management experience.
Cosmetology license.

Responsibilities

Supervise associates and support the direction and planning of daily goals and activities to deliver a strong customer experience, maximize sales and KPIs, and build customer loyalty.
Support the in-store selling model and omnichannel services, and maintain brand standards for merchandising, planograms, marketing, back rooms, and dress code.
Resolve customer issues and concerns, analyze store trends, and anticipate customer demands.
Engage, train, develop, recruit, coach, and counsel associates; identify individual strengths and development opportunities.
Hold associates accountable to company policies and expectations, resolve associate concerns, and communicate relevant company information.
Build working relationships with Store Manager peers and maintain timely communication with AM/DM.
Foster diversity, inclusion, and belonging.
Ensure company processes are executed through training, management, analysis, and continuous improvement.
Support digital strategies and omnichannel fulfillment, including SFS, SDD, and BOPIS.
Ensure inventory and shipment processes, payroll hours, scheduling, and store opening and closing procedures are managed appropriately.
Follow through accurately and promptly on company directives, assignments, and projects.
Maintain a safe store environment and enforce company policies and procedures.
Protect company assets by ensuring inventory and cash controls are followed, including shrink, damages, and banking procedures.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
Perform all primary duties when the Store Manager is absent.