Assistant Manager(06036) - 1933 South Church St.

Domino's Franchise•Smithfield, VA

23h

About The Position

The Assistant Manager is responsible for the results and day-to-day operations of assigned Domino’s Pizza stores. The role ensures food, labor, service, and store budget goals are met; stores are staffed and team members are trained; and stores meet Domino’s Pizza standards and maintain at least a four-star level. The manager reviews profit and loss with a direct supervisor monthly and oversees store maintenance, equipment, inventory, safety, security, product standards, reporting, and paperwork. The position also ensures new products and operational ideas are implemented smoothly, school lunches are prepared and delivered to required standards, and assignments are completed on time. The job description states a minimum 50-hour work week, one day off, and one on-call day. It also lists operational expectations for customer service, food preparation, order accuracy, delivery practices, and employee conduct.

Requirements

Minimum 50-hour work week with one day off and one on-call day.
Knowledge of product and operational standards.
Drivers must have completed Safe Delivery CBT.
Employees must comply with the listed customer-service, food-preparation, delivery, safety, security, appearance, and cash-handling procedures.

Responsibilities

Be responsible for results in assigned stores.
Ensure food, labor, and service goals are within target and review profit and loss with the direct supervisor each month.
Ensure stores meet or exceed minimum TIPS and Domino’s Pizza standards and run at a minimum four-star level.
Ensure stores are staffed and all team members are trained.
Maintain repair and maintenance in all stores and ensure equipment is available, working, and used correctly.
Ensure new products and ideas are implemented seamlessly.
Perform self OERs during the first week of each period and make appropriate corrections.
Complete evaluations and raises as needed, finish the associated paperwork, and notify the D.O.
Follow through on assignments and ensure reports and paperwork are submitted on time and are complete and accurate at store level.
Know product and operational standards and ensure safety and security procedures are followed.
Maintain store budgets.
Ensure school lunches are prepared and delivered within the standards required by the school.
Provide accurate, detailed accountability and ensure a paper trail exists.
Perform inventory checks at each store each month.
Use and maintain systems checklists and visit books.
Ensure phones and carryout customers are handled politely, courteously, helpfully, and with menu knowledge.
Demonstrate the customer WOW steps: apologize, give customers what they want, and give them something extra.
Ensure pizza makers count pepperoni and ham on every order, do not clear pizzas before they are ready for the oven, wash hands before making products, and follow proper product procedures.
Ensure every order is repeated for accuracy and the customer’s name and address are confirmed.
Ensure drivers have $1 in coin change for every delivery, say “Let me get your change” on every order, do not carry more than $20 while on the clock, keep delivery vehicles neat and clean, are not routed or checked in early, and have completed Safe Delivery CBT.
Ensure employees follow appearance standards and do not carry pocket knives or weapons while working.