Assistant Manager

Express • Gilroy, CA

23h • $21 - $31 • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand with retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app. The Assistant Manager role is at the Gilroy Premium store.

The Assistant Manager assists the Store Manager with store operations, recruiting, management, training, and sales functions. The role helps drive productivity, ensure compliance with company policies, and provide a strong in-store shopping experience. It also supports talent development, operational execution, sales performance, customer engagement, and visual standards.

Requirements

• High school diploma or equivalent.
• One to three years of relevant job experience is listed under required experience and qualifications.
• At least two years of relevant experience is listed under critical skills and attributes.
• Proficiency using technology, including iPads and registers.
• Strong customer service skills.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Proven ability to drive sales results.
• Strong communication skills.
• Prior sales management experience.

Nice To Haves

• Previous retail experience is preferred.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive, team-oriented work environment and strong store morale.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
• May participate in Sales Associate interviews and provide hiring feedback to the Store Manager.
• Support the Store Manager’s business analysis and help execute and communicate action plans to optimize results and operational execution.
• Assist in overseeing daily store operations.
• Execute action plans to optimize results.
• Ensure sales floor coverage to meet customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain adherence to company policies and help ensure associate and customer safety.
• Manage execution of the store strategy to achieve performance goals.
• Lead associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives to optimize sales and operations.
• Support an environment focused on consistently delivering a great in-store experience.
• Lead by example in proactive customer engagement and exceeding customer expectations.
• Greet and assist customers, sharing information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying issues and taking initiative to address them.
• Act as the customer experience leader, remain accountable for customer experience results, and create plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by the supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with Company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, life insurance, and more.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with Company match.
• Part-time associates are eligible for an Express merchandise discount, the Learn & Earn incentive program, and voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED