About The Position

The Assistant Manager is an hourly employee responsible for operating and supervising a theatre and its employees, while representing Regal in accordance with its mission statement and policies. The role includes supervising and developing employees, supporting theatre operations and guest satisfaction, managing receipts and expenses, and maintaining compliance with company and applicable legal requirements. The Assistant Manager directly supervises an unspecified number of employees and works under the direction and oversight of the General Manager or other senior management.

Requirements

  • At least three months of supervisory experience, or six months of theatre experience with completion of the Cast Certification Program, or a combination thereof; alternatively, demonstrated leadership or management potential subject to VP approval.
  • If assigned alcohol sales or service duties, be of legal age under applicable state or local laws and complete legally required training and certification, as well as Regal Responsible Beverage Server training.
  • Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
  • Ability to listen effectively, respond clearly and directly, and explain information to others.
  • Ability to perform calculations quickly and accurately and identify and correct errors.
  • Ability to identify problems, gather relevant data, assess possible causes, evaluate information, recognize alternatives, reach evidence-based conclusions, and recommend solutions.
  • Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
  • Proven experience using PC platforms and basic office programs, including email, word processing, and spreadsheets.
  • Ability to operate copiers and other office equipment, use and maintain filing systems, and pay attention to detail.
  • Dexterity using tools and equipment and ability to perform mechanical tasks as necessary.
  • Ability to interact effectively with customers, the public, and coworkers, and show sensitivity to others’ feelings.
  • Ability to establish goals, budget time, and set priorities.
  • Ability to meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and communicating; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and regularly lifting up to 60 pounds.
  • Vision sufficient for close and distance vision, peripheral vision, depth perception, and adjusting focus.

Responsibilities

  • Maintain regular and consistent attendance and uphold and administer theatre policies.
  • Train, develop, coach, and supervise non-management employees; perform all staff positions as required.
  • Operate projection and audiovisual equipment, including applicable film handling, maintenance, programming, and TMS operation.
  • Keep required alcohol certifications and training current where applicable.
  • Monitor employee and patron safety, loss prevention, emergencies, and the handling, reporting, and investigation of accidents.
  • Ensure guest satisfaction.
  • Count, deposit, and reconcile daily receipts, including cash, cards, coupons, gift cards, checks, discount tickets, and other payment or accountability methods.
  • Follow the dress code and complete or be in the process of completing the management certification program; review and understand the ROM.
  • Interview, hire, schedule, coach, counsel, and suspend cast members with oversight from the General Manager or senior facility management; confer with the Human Resources Manager before terminating employees.
  • Administer applicable paperwork and uphold company policies relating to Human Resources.
  • Control direct operating expenses; purchase and order concession, café, and other operational supplies; and manage inventory and auditing processes.
  • Supervise theatre building and grounds maintenance, perform minor repairs, and obtain qualified personnel for major maintenance concerns.
  • Market and promote feature film engagements, schedule movie show times, and deliver show times promptly to appropriate channels.
  • Read and understand required training materials, including those covering sexual harassment and discrimination.
  • Perform additional duties assigned by the General Manager or other senior manager.
  • Carry out supervisory responsibilities in accordance with company policies and applicable laws, including planning and assigning work, directing and appraising performance, recognizing employees, addressing complaints, resolving problems, and disciplining employees under senior management direction.
  • Interview and hire employees as directed by the General Manager.
  • Complete legally required local alcohol training and certification and Regal Responsible Beverage Server training when assigned alcohol sales or service duties.

Benefits

  • Free movie passes at any Regal location.
  • Discounted concessions at any Regal location.
  • Eligibility to participate in the 401(k) retirement plan with company match after reaching age 21 and completing six months of service.
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