Assistant Manager

5305 Marquis Inc • Tulsa, OK

3d • $21 - $23

About The Position

The Assistant Manager assists the property manager in coordinating people, activities, and available resources to support successful property operations. The role helps ensure operations comply with company policies and procedures, Fair Housing requirements, Affordable Program regulations, and other applicable laws and regulations. The Assistant Manager supports leasing, resident relations, marketing, maintenance, budgeting, accounts receivable and payable, vendor relations, and other core business processes. They may supervise and direct the property team in the manager’s absence, help maximize income, and ensure reports and program records are accurate and submitted on time.

The position involves resident and prospect service, leasing support, property and unit inspections, office and model-apartment upkeep, operational recordkeeping, and participation in safety and community team meetings. The Assistant Manager supports staff orientation and training, follows through on resident issues, communicates barriers and opportunities to a supervisor, and may assist with company-designated projects or emergency response. The job requires professional conduct, sound judgment, attention to detail, confidentiality, and a customer-focused, collaborative approach.

The work includes frequent property walks and inspections and may involve standing, walking, climbing, bending, kneeling, and working outdoors. Occasional lifting, pushing, or carrying of items under 25 pounds is required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

• 1 to 2 years of experience in multifamily HUD project-based Section 8 and Tax Credit property management.
• Strong skills in OneSite, EIV, and TRACS are essential.
• Ability to read, write, and communicate effectively, both verbally and in writing.
• Professional, effective interactions with residents, vendors, contractors, clients, and coworkers.
• Mathematical skills.
• Proficiency with company property management software and Microsoft Office, including Word, Excel, and PowerPoint.
• Basic knowledge of Fair Housing laws, OSHA requirements, EEOC laws, and local, city, and state ordinances.
• Proven property management, sales, marketing, and customer service background sufficient to manage day-to-day operations.
• Reliable transportation.
• Positive attitude and solution-based, customer-focused mindset.
• High legal and ethical standards, honesty, and attention to detail.
• Ability to work with little supervision using effective time management and organizational skills.
• Ability to complete tasks and projects by deadlines, partner with a team to resolve issues, and maintain effective, respectful working relationships.
• Ability to follow confidentiality requirements.
• Ability to meet the listed physical demands, including standing, walking, using hand and finger dexterity, climbing, balancing, bending, stooping, kneeling, talking, hearing, and using visual acuity for equipment, technical information, and keyboard work.
• Occasionally lift, push, or carry items weighing less than 25 pounds and occasionally lift with hands and arms above the head.
• Reliable attendance and punctuality; willingness to commit to long hours when necessary to reach goals.

Nice To Haves

• Accredited Resident Manager (ARM) certification.
• National Apartment Leasing Professional (NALP) certification.
• Certified Occupancy Specialist (COS) certification.
• Tax Credit Specialist (TCS) certification.
• Housing Quality Standards (HQS) certification.
• Fair Housing Training and LIHTC training.
• Uniform Physical Condition Standards (UPCS) or REAC Inspection experience or qualification.
• Management & Occupancy Review by the Contract Administrator (MOR) experience or qualification.
• Electronic Income Verification (EIV) system knowledge or qualification.
• Knowledge of HUD Subsidy Programs.

Responsibilities

• Assist the manager with core business processes, including leasing, resident relations, marketing, maintenance, program requirements, budgeting, accounts receivable and payable, and vendor relations.
• Generate and maximize property income.
• Submit all reports accurately and on time.
• Monitor, supervise, and direct the entire property team in the manager’s absence.
• Follow federal, state, and local employment laws and company processes, policies, and procedures.
• Ensure compliance with Affordable Program regulations and other requirements applicable to the property.
• Maintain proper records for all applicable programs.
• Ensure the office opens on schedule and that the office and model apartments are clean; perform light housekeeping as necessary.
• Walk and inspect the property as required by city or Affordable Program requirements.
• Complete move-out inspections and processes in accordance with policies and program requirements.
• Use market information to make strategic decisions for the property.
• Use OneSite properly and accurately; make bank deposits and meet other operational requirements.
• Welcome and show prospective residents the property using company leasing techniques and expectations.
• Demonstrate leasing techniques to the leasing team and communicate expectations.
• Answer incoming phone calls professionally and direct or handle them appropriately.
• Attend on-site safety meetings and maintain required logs.
• Identify existing and potential barriers to property success and share them with a supervisor.
• Host or attend regular community team meetings to communicate goals, progress, expectations, and actions needed to achieve objectives.
• Lead by example in resident communication, leasing, and telephone techniques, and take a hands-on approach to completing necessary duties.
• Work to meet resident needs, resolve resident problems satisfactorily, and communicate problems to a supervisor.
• Assist the manager with on-site orientation for new team members; remain aware of available training resources and meet training requirements.
• Maintain professional relationships with residents, associates, vendors, contractors, and clients.
• Perform other related duties assigned by management.
• Assist with designated special projects or activities, which may include due diligence, property acquisition or disposition, work at other properties, or participation in company-sponsored groups and events.
• Maintain confidentiality of company and client operations, activities, and business affairs.
• Serve as a member of the Property Emergency Team to assist with hazardous weather events, fires, floods, freezes, and similar incidents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed