Assistant Manager

Family Farm and Home•Grand Rapids, MI

20d

About The Position

The Assistant Manager helps manage the store when the Store Manager is absent and supports the company’s culture and family values. The role requires strong leadership, problem-solving, and organizational abilities, along with expertise in merchandising, shrink control, and store operations. The Assistant Manager helps drive sales and profits through merchandising, inventory management, expense control, human resource management, and control of operating costs. The position also calls for knowledge of the local market, customers, seasonality, and competitors, and the ability to manage time to achieve budgeted goals. The Assistant Manager supports the Store Manager in hiring and supervising team members, maintaining store operations, achieving financial objectives, serving customers, protecting inventory and assets, and ensuring a safe, clean store. The role involves communicating with customers, vendors, associates, company officials, and local community groups. Physical requirements include standing for extended periods, handling merchandise and fixtures, climbing ladders, and lifting up to 50 pounds. The schedule is flexible and includes weekends, evenings, and holidays.

Requirements

Excellent leadership and problem-solving skills.
Ability to manage with limited supervision.
Good oral and written communication skills for interacting with customers, vendors, and associates.
Understanding of aggressive customer service and a team-oriented approach.
Good management and organizational skills.
Ability to interpret statistical or numerical data and use it to assess and coordinate merchandising and store operations in the Store Manager’s absence.
Detail-oriented and able to handle multiple tasks in a fast-paced environment.
Ability to stand for extended periods.
Ability to move and handle boxes of merchandise and fixtures throughout the store.
Ability to climb ladders and to reach, bend, twist, kneel, and lift up to 50 pounds.
Ability to work a flexible schedule, including weekends, evenings, and holidays.

Responsibilities

Promote the Family Farm and Home mission statement and family values.
Assist the Store Manager in fostering an aggressive sales culture focused on superior customer service.
Help hire, coach, counsel, discipline, and terminate team members, and plan, monitor, and evaluate their work.
Maintain professionalism and positive store morale.
Support execution of store responsibilities through key associates and personal actions.
Schedule and assign employees and follow up on work results.
Provide feedback to buyers, district managers, and other company officials.
Help prepare the annual budget, schedule expenditures, analyze variances, and initiate corrective actions to achieve financial objectives.
Identify current and future customer requirements by building rapport with current and prospective customers.
Build relationships with and support local community groups in keeping with company values.
Encourage customers to participate in company programs, including the loyalty program, extended warranties, financing, and item of the month.
Manage and protect inventory and company assets from theft and damage in accordance with company policy.
Ensure merchandise is received, stored, and merchandised according to operational and safety procedures.
Help protect team members and customers by complying with legal requirements and maintaining a safe, clean store.
Help determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
Help maintain consistent operations by implementing and enforcing operational and personnel policies and procedures.
Perform other duties assigned by the Store Manager or a company official.