Assistant Manager

Petco•Ft Worth Presidio, TX

20h•Onsite

About The Position

The Assistant Manager plays a critical leadership role in bringing Petco’s purpose to life. The role supports the General Manager in running a high-performing Pet Care Center by leading partners, caring for pets, and delivering exceptional customer experiences. The Assistant Manager is a trusted leader on the sales floor, steps in as the lead when the General Manager is absent, and helps develop talent, drive results, and ensure daily operational excellence. The position is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent engagement with partners, customers, and pets. Most work is indoors, though occasional duties may take place outside the center, such as bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement.

Requirements

At least 2 years of retail experience, including supervisory or management experience.
Ability to lead, coach, and motivate a team.
Strong problem-solving and decision-making skills.
Excellent communication and interpersonal skills.
Proficiency with point-of-sale systems and Microsoft Office applications.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Passion for animals and knowledge of pet care.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners.
Lead, motivate, and engage store partners to deliver outstanding service and build customer loyalty.
Support hiring, onboarding, training, and ongoing development of store partners.
Provide timely coaching, feedback, and recognition to strengthen performance and engagement.
Maintain a clean, organized, and visually appealing store.
Support daily store operations and lead from the floor to drive sales, service, and operational goals.
Monitor store performance metrics and share results and insights with the General Manager.
Assist with inventory control, merchandising execution, and promotional events.
Assume leadership responsibilities and make decisions in the General Manager’s absence.
Resolve escalated customer concerns quickly and professionally.
Coach partners in selling skills, pet care knowledge, and customer engagement.
Support a positive, inclusive, and collaborative team culture.
Assist with performance management and accountability.
Execute merchandising standards and help ensure accurate inventory levels.
Support labor efficiency, task prioritization, and operational routines.
Ensure compliance with company policies, procedures, and safety standards.
Perform cashiering and point-of-sale transactions and provide customer assistance.
Complete additional duties as needed to support business needs.