03354 Assistant Store Manager

CosmoProf•Cypress, TX

18d

About The Position

The Assistant Manager supports the Store Manager in leading store associates and maintaining an exceptional customer experience, effective store operations, and brand standards. As part of their development, Assistant Managers support the Store Manager across all areas of responsibility and take on all primary duties when the Store Manager is absent. The role supports the direction and planning of associates’ daily activities to deliver customer service, maximize sales and key performance indicators, and build customer loyalty across in-store and omnichannel sales. It also includes recruiting, training, developing, and coaching associates; executing company processes and digital fulfillment strategies; managing inventory, payroll hours, and schedules; and ensuring safety, loss prevention, and compliance requirements are met.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead or support a team of associates in meeting business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability that meets the needs of the business.

Nice To Haves

At least 3 years of retail sales or customer service experience.
At least 1 year of prior management experience.
Cosmetology license.

Responsibilities

Supervise and support associates’ daily goals and activities to deliver an exceptional customer experience, maximize sales and KPIs, and drive customer loyalty.
Support in-store and omnichannel selling and ensure brand standards are met for merchandising, planograms, marketing, back rooms, and dress code.
Serve as a primary contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Recruit, train, develop, motivate, and coach associates, identifying individual strengths and opportunities.
Hold the team accountable to company policies and expectations and address associate concerns while keeping associates informed of relevant company information.
Maintain positive working relationships with Store Manager peers and communicate consistently and promptly with AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement, including omnichannel fulfillment such as SFS, SDD, and BOPIS.
Manage inventory through ordering and shipment processing, manage payroll hours according to business needs, and schedule appropriately.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects.
Maintain a safe store environment and ensure company safety policies and procedures are followed and enforced.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology; ensure compliance with HAZMAT training and execution.
Perform all primary duties when the Store Manager is not present.