Assistant Manager

Samsonite•Brea, CA

10h

About The Position

As part of TUMI’s Retail team, the Assistant Manager creates a client experience that reflects the brand’s ethos, builds and maintains strong client relationships, and drives sales through outstanding service. The role calls for a commitment to client service and an understanding of—or passion for—the luxury, travel, fashion, and lifestyle markets. TUMI’s retail environment encourages entrepreneurial initiative and offers growth opportunities while the team works to increase sales and KPIs, build client awareness, provide world-class service, and grow the brand. The Assistant Manager supports the Store Manager in store operations, people development, recruiting, scheduling and payroll administration, compliance, and visual merchandising. The role also contributes to an excellent and consistent client experience and to individual and store sales performance.

Requirements

Understand the TUMI brand and have a genuine passion for its lifestyle, clients, and product assortment.
Value a collaborative environment and be open to feedback.
Have strong sales and client-experience skills; luxury-market experience is preferred.
Demonstrate success meeting sales goals and achieving KPIs.
Be available to work nights, weekends, mornings, and holidays as needed.
Have a strong sense of integrity and the ability to lead by example.
Have strong time-management skills.
Be able to stand, move around the store, lift and push boxes weighing up to 30 pounds, and use a ladder to complete job duties.

Nice To Haves

Retail or client-experience background in the luxury market.

Responsibilities

Meet and exceed individual and store baseline goals for personal sales and KPI metrics, including conversion, DPT, UPT, and Client Data Capture.
Show initiative, plan and prioritize work, think strategically, champion change effectively, take pride in work, and strive for excellence.
Take responsibility for performance, complete assigned tasks, and meet deadlines.
Help teach training content through consistent roleplay and coaching; learn and apply new ideas and concepts.
Monitor and assist the Store Manager with training and developing store associates.
Complete quarterly goal setting for personal development.
Communicate strengths, goals, and opportunities; think critically and take a solution-oriented approach.
Use company tools to foster a 360-degree coaching culture and remain open to feedback from supervisors, peers, and team members.
Assist the Store Manager with recruiting and networking to hire high-caliber team members and maintain a bench of potential candidates.
Communicate effectively in writing and verbally, adapting communication upward, laterally, and with the team.
Demonstrate ethical conduct, promote organizational goals, adapt flexibly to change, remain calm, deescalate situations, and collaborate effectively.
Assist the Store Manager with managing the store schedule, timecards, and payroll.
Maintain TUMI University Training and adhere to company policies and procedures.
Ensure the store follows visual guidelines and directives.
Promote excellent client service by using client books and thank-you cards and executing event strategies to ensure a consistent, superior client experience.

Benefits

Career pathing
Work-life balance
Training
Paid time off
Pet insurance
Tuition reimbursement
Employee discount
Employee Assistance Program (EAP)
Comprehensive benefits package, including medical and dental insurance with partial employer contributions, vision insurance, company-paid basic life insurance, Accidental Death & Disability Insurance, supplemental life insurance, a 401(k) with company match, and commuter benefits
Retail Store Associates may be eligible to participate in a quarterly sales bonus program; payout eligibility is based on performance against the quarterly sales plan and may be prorated.