Full Time Assistant Manager - Mall of America BAB x Hello Kitty and Friends Workshop

Build-A-Bear Workshop • Bloomington, MN

3d • $20 - $20 • Onsite

About The Position

The Assistant Workshop Manager supports the Chief Workshop Manager in all aspects of store operations, helping ensure excellent Guest service, effective staff management, and successful execution of sales and marketing strategies. The role contributes to store performance while maintaining a positive experience for Guests and associates.

The Assistant Manager leads scheduled shifts, supports daily assignments and priorities, and helps build and develop a high-performing team. As Floor Leader, this role coaches associates, drives sales, maintains brand merchandising standards, oversees inventory processes, and helps ensure operational efficiency, store safety, and effective resolution of Guest issues.

Performance is measured against annual store objectives and corporate goals, including financial results, Guest and associate experience, talent management, operational standards, collaboration, communication, and stakeholder feedback. The description notes that supervisors may assign additional functions and requirements and that employment is at will.

Requirements

• Two years of store management experience with a successful history in a customer-centric business, preferably specialty retail.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
• Ability to work a typical retail schedule, including days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.

Nice To Haves

• Two to four years of store management experience with a successful history in a customer-centric business, preferably specialty retail.
• Associate’s degree or higher in business, management, or a related field.
• Thrives in a high-engagement Guest experience environment.
• Balances creativity and fun with accountability and dependability.
• Connects with and inspires others to drive results.
• Exercises common sense and sound judgment in ambiguous situations.
• Displays strong initiative and self-direction.
• Unites teams to deliver strong results.
• Works effectively in a dynamic, changing environment while remaining calm under pressure.
• Leads with a confident, extraverted style that can enliven, engage, and positively impact individuals and groups.
• Maintains a positive outlook despite challenging circumstances.

Responsibilities

• Assist the Chief Workshop Manager with associates’ daily assignments, work direction, break schedules, assigned tasks, and daily priorities; serve as a role model leader.
• Assist with hiring and promotion decisions by providing feedback and recommendations about applicant selection and staff advancement.
• Lead and inspire the team during scheduled shifts and ensure adherence to company policies, procedures, and standards.
• Identify and immediately communicate possible policy violations to the Chief Workshop Manager and/or District Manager; recommend disciplinary actions and help deliver corrective actions.
• Support compliance with store security and cash management, product confidentiality, safety, attendance, business conduct, and other associate handbook policies.
• Drive sales as Floor Leader by coaching Bear Builders, creating an Experience First Guest experience, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
• Ensure merchandising displays and layouts meet brand standards and create an inviting, cohesive store environment.
• Use independent judgment to maintain operational efficiency, uphold store safety procedures, and resolve Guest issues.
• Oversee inventory processes, including receiving, stocking, and inventory counts.
• Help build and develop a high-performing team that consistently delivers an exceptional Guest experience.

Benefits

• Comprehensive benefits intended to support associates’ health, well-being, and long-term financial security; the full benefits list is available on the company careers benefits webpage.
• Associates may earn a monthly bonus based on their store’s sales results versus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED