Full Time Assistant Manager - Mall of America BAB x Hello Kitty and Friends Workshop

Store • Minneapolis, MN

2d

About The Position

The Assistant Workshop Manager supports the Chief Workshop Manager in all aspects of store operations, helping ensure excellent Guest service, effective staff management, and successful execution of sales and marketing strategies. The role helps drive store success while maintaining a positive experience for Guests and associates.

The Assistant Workshop Manager leads scheduled shifts, supports team development, oversees operational and inventory processes, and helps maintain brand, safety, and policy standards. Performance is measured against annual store objectives and corporate goals, including financial results, Guest and associate experience, talent management, operational execution, collaboration, communication, and stakeholder feedback. Additional functions may be assigned as appropriate.

Requirements

• At least 2 years of store management experience, with a successful history in a customer-centric business; specialty retail experience is preferred.
• High school diploma.
• Basic understanding of common store technology solutions, including POS, scheduling, HRIS, and time-and-attendance systems.
• Ability to work a typical retail schedule that includes days, evenings, weekends, and holidays.
• Ability to sit, stand, and move around for at least eight hours a day.
• Ability to lift more than 25 pounds.

Nice To Haves

• 2–4 years of store management experience in a customer-centric business, preferably specialty retail.
• An associate degree or higher in business, management, or a related field.
• Thrives in a high-engagement Guest experience environment; balances creativity and fun with accountability; inspires others; exercises sound judgment; demonstrates initiative and self-direction; unites teams; adapts calmly to change and pressure; leads with an engaging, confident style; and maintains a positive outlook.

Responsibilities

• Help determine associates’ daily assignments, direct their work, manage break schedules, and oversee daily priorities.
• Provide input and recommendations on hiring, promotion, applicant selection, and staff advancement.
• Lead and inspire the team during scheduled shifts while following and enforcing company policies, procedures, and standards.
• Identify and promptly communicate possible policy violations to the Chief Workshop Manager and/or District Manager; recommend and help deliver corrective actions when appropriate.
• Drive sales as Floor Leader by coaching Bear Builders, zoning associates, forecasting and adjusting sales based on business trends, and motivating the team to meet or exceed targets.
• Create a Guest experience that reflects the Experience First culture.
• Ensure merchandising displays and layouts follow brand standards and create an inviting store environment.
• Use independent judgment to maintain operational efficiency, follow store safety procedures, and resolve Guest issues.
• Oversee inventory processes, including receiving, stocking, and inventory counts.
• Help build and develop a high-performing team that delivers an exceptional Guest experience.
• Work toward annual store objectives and corporate goals, including financial results, talent management, operational standards, team collaboration, communication, and performance.

Benefits

• Comprehensive benefits are offered; the posting directs applicants to the company benefits webpage for the full list.
• Ability to earn a monthly bonus based on store sales results versus plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED