Waverly Store Assistant Manager

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.•Waverly, IA

25d•$17 - $19

About The Position

The Assistant Manager reports to the Store Manager or Operations Manager and works in alignment with Goodwill Industries of Northeast Iowa, Inc.’s mission, guiding principles, values, ethics, and strategic goals. The position oversees retail or operations activities and directly supervises Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers. The Assistant Manager supports operations alongside the Store/Operations Manager and assumes responsibility for operations during that manager’s absence. The role focuses on the flow of donated goods from collection through sale, including receiving, production, security, safety, loss prevention, inventory control, merchandising, and sales transactions. It provides leadership, direction, training, and supervision to staff, and supports customer service, operational efficiency, revenue growth, and continuous improvement. The position may cover other retail locations and is available during some evenings and weekends, including as an emergency contact outside regular business hours.

Requirements

High school diploma or equivalent.
At least one year of military service or related full-time employment.
Effective written and verbal communication skills.
Computer proficiency.
Ability to handle and maintain confidential information.
Positive attitude and ability to encourage similar enthusiasm in others.
Loyalty to the agency, its mission, and its policies.
Reliable transportation, a valid driver’s license, and automobile insurance.
Willingness to obtain a forklift license if able.
Ability to use good judgment, discretion, and initiative.

Nice To Haves

Supervisory experience.

Responsibilities

Directly supervise Sales Associates, Utility Workers, Team Leads, ADC Attendants, and Production Workers.
Delegate assignments, communicate policy and trend changes, and direct, coach, and guide staff toward individual growth and store goals.
Hold team members accountable for established best practices and standard operating procedures.
Train staff on job duties, policies and procedures, ethical codes of conduct, and corporate compliance.
Evaluate employee performance and take corrective action when necessary.
Help oversee the quality and quantity of merchandise and ensure production output meets sales goals.
Ensure a high level of customer service to reduce complaints and resolve problems.
Handle cash register processes, money handling, paperwork, and deposits.
Provide the team with tools, resources, and guidance to support smooth and efficient operations.
Maintain the condition and appearance of the retail store or warehouse, with a focus on housekeeping and safety; communicate repair, fixture, and maintenance needs to the Store/Operations Manager.
Support the Store/Operations Manager’s plans for merchandising, store presentation, inventory, and customer service.
Ensure store and operations documentation, including sales, staff schedules, EAPS, and production statistics, is completed accurately and on time.
Assist with reviewing applications, conducting interviews, and making hiring decisions.
Represent the store or operations and agency positively to internal and external audiences.
Collaborate with the Store/Operations Manager and staff to maximize service opportunities and support continuous improvement.
Review and analyze sales, average transaction, departmental allocation, and related information to establish performance standards, identify trends, and determine appropriate actions.
Work with the supervisor and direct reports to promote retail or operations activities and develop strategies to increase revenue.
Be available during nontraditional hours, including some weekends and evenings, and serve as an emergency contact for agency locations needing support outside regular business hours.
Maintain systems for regularly measuring customer service, merchandise quality, competitive pricing, and the donating and shopping experience.
Analyze monthly production, sales, and donor reports, identify weaknesses, and develop corrective strategies.
Cover all areas of the Store/Operations Manager’s responsibilities during short- or long-term absences, which may include traveling to other retail locations.
Operate a forklift truck.
Complete all duties and work requirements of the position.
Model Goodwill’s IMPACT core values: Inspire Others, Mission First, People Matter, Align with Community, Create Opportunity, and Tell our Stories.