Assistant Manager

Sonic (Soar Restaurants)•Ellicott City, MD

About The Position

The Assistant Manager assists with leading and managing the drive-in’s operations and employees during an assigned shift. The position is nonexempt and reports to the General Manager/Operating Partner. The role requires a minimum of 30 hours per week, with irregular hours that may include nights, weekends, and holidays. The Assistant Manager trains, directs, coaches, leads, and assigns employees; manages shift operations and staffing; supports an optimal guest experience; handles or escalates guest and employee concerns; and monitors food, labor, paper, and inventory to support cost control, efficiency, quality, and customer service. The role also includes opening or closing duties, recordkeeping, enforcing company standards and applicable laws, performing station duties as needed, and carrying out cleaning and sanitation tasks. The work takes place in a restaurant environment and involves continuous standing, bending, reaching, moving, stooping, stretching, and lifting. It also includes frequent exposure to heat and hot liquid shortening while cooking, frequent freezer exposure while stocking food, and occasional exposure to extreme temperatures due to variable weather. The position may require moving and stocking food products weighing up to 50 pounds.

Requirements

At least six months of restaurant management experience or one year of retail management experience.
Experience running a restaurant shift without supervision.
General restaurant or retail knowledge.
Knowledge of federal, state, and local labor and employment laws, including wage and hour laws and EEO laws.
Knowledge of federal, state, and local health and safety laws and regulations.
Basic computer, math, and reading skills.
Effective verbal and written communication skills.
Problem-solving, multitasking, decision-making, leadership, time-management, and conflict-resolution skills.

Responsibilities

Train, manage, direct, coach, lead, and assign drive-in employees during a shift.
Lead and manage drive-in operations during a shift to provide an optimal guest experience.
Manage staffing levels during a shift.
Perform opening and/or closing duties.
Handle and properly escalate guest issues and concerns during a shift.
Handle and properly escalate employee issues and concerns.
Monitor and manage food, labor, paper, and inventory to maximize cost control, operational efficiency, quality standards, and customer service.
Assist with preparing and maintaining drive-in records.
Comply with and enforce company policies, procedures, and operational standards.
Ensure compliance with applicable federal, state, and local laws.
Perform station duties as necessary, including fountain and frozen, dresser, front swamp, back swamp, grill, switchboard, expeditor, food prep, and drive-thru if applicable.
Perform regular cleaning and sanitation duties, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
Maintain regular attendance.
Move and stock food product weighing up to 50 pounds.
Perform other job-related duties as assigned or required.