About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The assistant manager sets an example for the crew, follows all company policies and procedures, and expects the same from team members. The role involves staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, customer service, marketing, and supporting profitability. The position may also involve general store-team duties and delivery-related tasks, including operating equipment, preparing products, processing orders, taking inventory, cleaning, and delivering products when required. On-the-job orientation and training are provided.

Requirements

  • Ability to exercise judgment, perform basic math, and multitask.
  • Ability to add, subtract, multiply, and divide accurately and quickly; may use a calculator.
  • Ability to make correct monetary change.
  • Written, verbal, and telephone communication skills, including the ability to understand and give correct written instructions and process orders with customers and coworkers.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Reliable transportation to and from work.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands of the role, including standing, walking, lifting and carrying items up to 50 pounds, pushing or pulling trays on dollies, occasional climbing and squatting, frequent reaching and bending, and continuous hand use and coordination.
  • Ability to work in conditions that may include changing or adverse weather, varying temperatures, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
  • Ability to communicate by telephone and use near-, mid-, far-, and night-vision as needed for store tasks and driving; depth perception and ability to distinguish hot and cold surfaces.

Responsibilities

  • Oversee all activities during the assigned shift.
  • Manage cost controls, inventory control, cash control, food management, and customer relations.
  • Set an example for the crew and ensure adherence to company policies, procedures, and standards.
  • Handle staffing and paperwork, work to a schedule, and maintain attendance and punctuality.
  • Provide great customer service and maintain store cleanliness and a professional image.
  • Support store marketing and profitability.
  • As needed, operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete associated paperwork; and clean equipment and the facility.
  • Deliver products by car to customers and deliver flyers and door hangers when assigned.
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