Assistant Manager

Planet Fitness•Greensburg, PA

About The Position

The Assistant Manager is a full-time position that assists the club manager in overseeing club operations and ensuring an exceptional Judgement Free member experience. The role is heavily involved in team member onboarding and training, leads the team through task completion, and supports club priorities and KPI goals. The Assistant Manager models and coaches behaviors that create a positive member experience and ensures team members have the tools to succeed. The position also includes member-facing duties, membership and retail transactions, facility cleaning and safety checks, supply and inventory management, and support for hiring, staffing, and emergency situations. Team members are expected to follow applicable health and safety policies, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Requirements

Must be 18 years of age or older.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Basic computer proficiency.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate in person or by phone continually during a shift.
Ability to bend, twist, and move into different positions to accomplish tasks.
Ability to encounter toxic chemicals and perform frequent cleaning and sanitizing during a shift.

Nice To Haves

9–12 months of experience in a customer service environment.
9–12 months of experience supervising and leading a team.

Responsibilities

Lead team members in completing assigned tasks safely and efficiently.
Model, coach, and inspire behaviors that provide an outstanding member experience.
Assist in resolving employee concerns and provide backup staffing support as needed.
Manage the inventory system for cleaning supplies and order club supplies and retail products.
Track KPIs, identify strengths and opportunities, and plan responses with the Club Manager.
Support the Club Manager with hiring and onboarding new team members.
Assess and assist in emergency situations.
Greet members and guests as they enter and exit the club and assist with questions or concerns.
Connect with members on the club floor, offer assistance, and support their fitness journeys while upholding club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Perform membership functions, including sign-ups, contact and billing information updates, cancellations, collection of unpaid balances, and membership transfers.
Conduct prospective member calls and tours and assess membership needs.
Execute retail transactions accurately and support sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and clutter-free by following the routine cleaning schedule.
Frequently walk all club areas, promptly address safety or policy issues, and resolve cleanliness concerns.
Promptly address maintenance and facility concerns, including broken or missing equipment, dispensers, leaky faucets, and fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors, and conduct work safely.