Assistant Manager - Warsaw - FT
About The Position
The Assistant Manager manages the daily operations of a fast-paced retail store, supporting smooth and efficient processes across customer service, inventory management, sales, merchandising, and sales-floor operations. The role helps create a positive, welcoming shopping experience while maintaining a productive work environment for staff. It supervises Custodians, Drive Thru Ambassadors, Sales Production Associates, and Textile Sales Associates, and reports to the Store Manager, who evaluates performance annually. The position supports the Goodwill mission to “Empower people to achieve their most abundant life” and upholds the company’s core values: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing. It is a full-time, day-shift retail role in Warsaw, Indiana, with a stated pay rate of $17.00 per hour and no travel percentage listed.
Requirements
- High school diploma or equivalent, or the ability to obtain one through The Excel Center.
- Strong supervisory skills and the ability to inspire, motivate, and hold team members accountable.
- Ability to foster a positive and productive work environment.
- Excellent verbal and written communication skills for engaging with employees, customers, and management.
- Ability to communicate information clearly and effectively in various situations.
- Skill in resolving customer concerns and supporting a positive shopping experience.
- Commitment to high customer-service standards and customer satisfaction.
- Ability to pass a criminal background check and drug screen.
- Reliable transportation, a current driver's license, and proof of insurance for travel to different job sites.
- Authorization to work in the United States.
- Flexible availability, including nights and weekends.
- Ability to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use the head and neck in twisting or static positions and look up or down.
- Ability to lift and/or move up to 50 pounds.
- Ability to use standard office and light industrial equipment effectively and safely.
Responsibilities
- Participate in recruitment by identifying and hiring qualified candidates to build a competent and diverse team.
- Develop and implement staff training on company policies, procedures, and customer service standards.
- Monitor employee performance and provide constructive feedback and coaching to promote professional growth and accountability.
- Take appropriate disciplinary action when necessary to maintain standards of conduct and performance.
- Supervise and coordinate store operations, including inventory, merchandising, sales-floor operations, and customer service.
- Ensure departments collaborate to achieve business goals, optimize workflow, and provide an exceptional customer shopping experience.
- Establish and enforce safety protocols to maintain a secure environment for employees and customers.
- Monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate them.
- Promote staff awareness of and compliance with safety practices.
- Communicate with the Store Manager about store operations, staff performance, and challenges.
- Participate in regular meetings about store performance and improvement strategies.
- Help develop and implement corrective action plans for operational issues and monitor their effectiveness.
- Perform other duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
