Assistant Manager

Express • Canutillo, TX

16h • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style. It operates more than 400 retail and outlet stores in the United States and Puerto Rico, as well as an online store and mobile app.

Express is seeking an Assistant Manager to help the Store Manager supervise store operations, recruiting, management, training, and sales functions. The role supports productivity, compliance with company policies, and a positive in-store shopping experience for customers. The position is at the Outlets At El Paso store.

The Assistant Manager helps develop and retain talent, supports business analysis and execution of action plans, oversees daily operations and merchandise flow, and helps achieve store performance goals. The role also leads by example in customer engagement, resolves customer concerns, supports visual standards, and is accountable for improving the customer experience.

PHOENIX offers benefits to eligible full-time associates, including medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) plans with company match; merchandise discounts; paid time off; and parental leave. Actual compensation depends on factors including work location, education, skills, and experience. Applicants must be authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Requirements

• High school diploma or equivalent.
• One to three years of relevant job experience is listed under required experience and qualifications; the posting also specifies a minimum of two years of relevant experience under critical skills and attributes.
• Proficiency using technology, including iPads and registers.
• Strong customer service skills.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet physical requirements.
• Strong communication skills.
• Applicants must be currently authorized to work full-time in the United States; PHOENIX does not sponsor applicants for work visas for this position.

Nice To Haves

• Previous retail experience preferred.
• Proven ability to drive sales results.
• Prior sales management experience.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive work environment and encourage high store morale, teamwork, and a “one team” mentality.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
• May assist with hiring Sales Associates by participating in interviews and providing feedback to the Store Manager.
• Support the Store Manager’s business analysis and help execute and communicate action plans to optimize results and ensure effective operational execution.
• Assist in overseeing all aspects of daily store operations.
• Ensure adequate sales-floor coverage to meet customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain adherence to company policies and help ensure the safety of associates and customers.
• Manage execution of the store strategy to achieve performance goals.
• Lead associates in consistently executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• Support a store environment focused on delivering a great in-store experience.
• Lead by example to create a culture of proactive customer engagement and exceed customer expectations.
• Greet and assist customers, sharing information about products, promotions, and loyalty programs.
• Resolve customer complaints by identifying the source of issues and taking initiative to address them.
• Act as the customer experience leader, take accountability for customer experience results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid time off
• Parental leave for new mothers and fathers
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.
• Part-time associates may obtain individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED