Assistant Manager(04213) - 6546 Hampton Roads Pkwy

Domino's Franchise•Chesapeake, VA

19h

About The Position

The Assistant Manager is responsible for results across assigned Domino’s stores, ensuring food, labor, service, budget, staffing, training, safety, and operational standards are met. The role includes reviewing profit and loss with a direct supervisor each month, maintaining stores at a minimum four-star level, and ensuring repairs, maintenance, equipment, inventory, and store systems are properly managed. The position oversees implementation of new products and operational ideas, completion of self OERs and corrective actions, team evaluations and raises, timely and accurate store reporting and paperwork, and accountability records. It also ensures school lunches are prepared and delivered to required standards. The stated schedule is a minimum 50-hour work week, with one day off and one on-call day. The job description also lists operating expectations for store team members, including courteous customer service, adherence to product and food-safety procedures, accurate order confirmation, driver safety and delivery practices, and compliance with safety and security rules.

Requirements

Follow Domino’s customer-service expectations, including polite and courteous assistance to phone and carryout customers and knowledge of the menu.
Maintain the required personal image standard.
Know and demonstrate the customer WOW steps: apologize, give the customer what they want, and give them something extra.
Follow product procedures, including counting pepperoni and ham on every order and washing hands before making products.
Repeat every order for accuracy and confirm the customer’s name and address.
Ensure drivers have completed the Safe Delivery CBT.
Ensure drivers carry $1 in coin change for every delivery and say, “Let me get your change” on every order.
Ensure drivers do not carry more than $20, including personal money, while on the clock.
Ensure team members do not carry pocket knives or weapons while working.
Ensure driver vehicles are neat, clean, and present a positive image.
Ensure drivers are not routed or checked in early from deliveries.
Ensure pizzas are not cleared before they are ready to be placed in the oven.
Ensure all safety, security, product, and operational procedures are followed.

Responsibilities

Be responsible for all results in assigned stores.
Ensure food, labor, and service goals are within target.
Review profit and loss with the direct supervisor each month.
Ensure all stores meet or exceed minimum TIPS and Domino’s Pizza standards.
Ensure all stores are staffed and team members are trained.
Maintain repairs and maintenance in all stores.
Ensure new products and ideas are implemented seamlessly.
Ensure all stores operate at a minimum four-star level.
Perform self OERs during the first week of each period and make appropriate corrections.
Complete evaluations and raises as needed, and complete paperwork and notify the D.O.
Follow through on assignments and ensure reports and paperwork are submitted on time.
Ensure store-level reports and paperwork are complete and accurate.
Know product and operational standards.
Ensure safety and security procedures are followed and equipment is in working order.
Maintain store budgets.
Ensure school lunches are prepared and delivered to the standards required by schools.
Provide accurate, detailed accountability and ensure a paper trail exists.
Ensure equipment is available and used correctly.
Perform inventory checks at each store every month.
Ensure systems checklists and visit books are in place and used.
Meet the stated minimum 50-hour work week, with one day off and one on-call day.