Customer Service Rep(04213) -6546 Hampton Roads Pkwy

Domino's Franchise • Chesapeake, VA

2d

About The Position

The Customer Service Representative is expected to meet Domino’s Pizza’s minimum performance standards. The role involves politely and courteously answering phone calls and assisting carryout customers, while being helpful and knowledgeable about the menu. Employees are expected to maintain the required appearance, demonstrate the customer WOW steps, follow product-preparation and food-safety procedures, and confirm order details for accuracy.

The description also includes standards for pizza makers and drivers. Pizza makers must count pepperoni and ham on every order, avoid clearing pizzas before they are ready for the oven, wash their hands before preparing products, and follow proper product procedures. Drivers must carry $1 in coin change, say “Let me get your change” on every order, keep vehicles neat and clean, avoid early routing or check-in from deliveries, and complete the Safe Delivery CBT. All employees must observe the stated restrictions on carrying money and possessing knives or weapons while on the clock.

Requirements

• Be polite and courteous when answering calls and assisting carryout customers.
• Be helpful and knowledgeable about the menu.
• Maintain the required personal image.
• Follow customer WOW steps and order-accuracy procedures.
• Follow applicable product-preparation and handwashing procedures.
• Drivers must complete the Safe Delivery CBT.

Responsibilities

• Answer phone calls and assist carryout customers politely and courteously.
• Be helpful and knowledgeable about the menu.
• Maintain the required personal image and demonstrate the customer WOW steps: apologize, give the customer what they want, and give them something extra.
• Repeat every order and confirm the customer’s name and address for accuracy.
• For pizza-making duties, count pepperoni and ham on every order, wash hands before preparing products, follow proper product procedures, and do not clear pizzas before they are ready to place in the oven.
• For delivery duties, carry $1 in coin change, say “Let me get your change” on every order, keep the vehicle neat and clean, avoid being routed or checked in early from deliveries, and complete the Safe Delivery CBT.
• Do not carry more than $20 while on the clock, including personal money, or carry a pocket knife or any weapon while working.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed