Assistant Manager (Affordable Experience)

CAPSTONE REAL ESTATE SERVICES, INC.•Austin, TX

74d•Onsite

About The Position

This role supports the financial operations of the community by managing rent collection, processing payments, and handling vendor invoices. It also involves managing resident accounts, enforcing lease terms, and processing move-outs. The Assistant Manager acts as the on-site supervisor in the absence of the community manager, overseeing daily tasks and community operations. Additionally, this position assists with leasing activities, including showing apartments, processing applications, and preparing lease documents, while promoting a positive image of the community and management company.

Requirements

High School or equivalent
Strong Math Skills
Driver's License

Nice To Haves

Bilingual preferred

Responsibilities

Completes daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments.
Prepares daily bank deposits and monthly close-out reports.
Processes invoices and payables.
Operates property management software, ensuring correct transaction entry and system updates/backups.
Reviews resident files and accounting records to determine unpaid and/or late fees.
Communicates with residents regarding outstanding balances and implements procedures for collecting delinquencies.
Enforces the lease to maximize revenue.
Reviews and submits invoices from vendors, contractors, and service providers for payment.
Reconciles work performed or products purchased, obtains community manager approval, and codes charges to appropriate Chart of Account codes.
Manages communication between vendors, accounting, and clients/owners.
Follows established procedures for evictions, including proper notice requirements and court representation.
Processes resident move-outs in accordance with lease terms, notice requirements, and legal requirements.
Promotes resident satisfaction and retention by responding to complaints, questions, and requests promptly.
Takes appropriate action to resolve and address service issues.
Acts as the on-site supervisor in the absence of the community manager.
Organizes and delegates daily work.
Coordinates maintenance and make-ready tasks with the maintenance supervisor.
Manages the operation of the community in compliance with Company policies, procedures, and business practices.
Assists with leasing, showing apartments to prospects, completing follow-up, and processing applications.
Prepares lease and move-in documents.
Promotes a positive image of the apartment community and management company.