06439 Assistant Store Manager

CosmoProf•Rockville, MD

18d

About The Position

The Assistant Manager supports the Store Manager in leading store associates, delivering strong customer experiences, overseeing store operations, and maintaining brand standards. The role supports strategies and plans to achieve key performance indicators and financial targets through business analysis, action planning, communication, and accountability. When the Store Manager is absent, the Assistant Manager is responsible for the primary duties of the position. The role includes supervising and guiding associates to deliver exceptional in-store and omnichannel customer experiences, developing and coaching teams, executing company processes and digital fulfillment strategies, managing inventory and payroll hours, and ensuring safety, loss-prevention, and compliance procedures are followed. The position may require working in other stores from time to time and involves recurring standing, walking, bending, crouching, stretching, reaching, and lifting moderately heavy items.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Ability to lead or support a team of associates to meet business objectives.
Ability to communicate effectively with the team and management.
Scheduling availability to meet the needs of the business.
Ability to perform recurring standing, walking, bending, crouching, stooping, stretching, reaching, and lifting of moderately heavy items.
Ability to work in other stores from time to time may be required.

Nice To Haves

At least 3 years of retail sales or customer service experience preferred.
At least 1 year of prior management experience preferred.
Cosmetology license desirable, but not required.

Responsibilities

Supervise associates and guide daily goals and activities to maximize customer experience, sales, key performance indicators, and customer loyalty.
Maintain brand standards, including merchandising, planograms, marketing, back rooms, and dress code.
Serve as the main point of contact for resolving customer issues and concerns; analyze store trends and anticipate customer demands.
Train, develop, recruit, coach, and counsel associates; identify individual strengths and development opportunities.
Hold associates accountable to company policies and expectations, resolve associate concerns, and keep teams informed of relevant company information.
Build working relationships with Store Manager peers and maintain timely communication with the AM/DM.
Foster an environment of diversity, inclusion, and belonging.
Execute company processes through training, management, analysis, and continuous improvement.
Support digital strategies and omnichannel fulfillment, including SFS, SDD, and BOPIS.
Manage inventory through ordering and shipment processing, manage payroll hours, and schedule according to business needs.
Ensure store opening and closing procedures are performed correctly and follow through on company directives, assignments, and projects accurately and on time.
Maintain a safe store environment and ensure company policies and procedures are followed and enforced.
Protect company assets by ensuring inventory and cash-control procedures are followed, including procedures related to shrink, damages, and banking.
Use available reporting, tools, and technology, and ensure compliance with HAZMAT training and execution.
Perform primary duties when the Store Manager is not present.