About The Position

The Assistant Manager is responsible for everything that happens during their shift, including staffing, paperwork, cost controls, inventory, cash control, food management, customer relations, scheduling, store cleanliness, marketing, and profitability. The role requires setting an example for the crew, following all policies and procedures, and expecting the same standards from team members. Assistant Managers may also perform any store-team duties necessary, such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position is described as part-time; employees may work toward full-time hours when store hours allow, based on training completion, reliability, and communication with the manager. Assistant pay is listed in two places in the posting: $17.13–$19.44 in Washington and $16.66–$18.97. Monthly bonuses may be offered when criteria and responsibilities are met, but are not guaranteed. Medical, dental, and vision insurance are available to employees who have worked at least one year and average at least 32 hours per week. Sick pay follows Washington State requirements.

Requirements

  • Exercise judgment, perform basic math, and multitask.
  • Comprehend and provide correct written instructions.
  • Communicate verbally with customers and coworkers to process orders by phone and in person.
  • Communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities, and races.
  • Add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Make correct monetary change.
  • Have verbal, writing, and telephone skills for taking and processing orders.
  • Coordinate eyes and hands/fingers to make precise movements rapidly and accurately.
  • Enter orders using a computer keyboard or touch screen.
  • Have navigational skills to read maps and locate addresses within the designated delivery area.
  • Navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying product.
  • Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Be willing to perform any job necessary.
  • Be able to perform the physical tasks described, including standing or walking for most of the shift, lifting and carrying products, pushing or pulling trays, occasional stair or ladder use, bending, crouching, reaching, and continuous hand use.

Responsibilities

  • Oversee everything that happens during the assigned shift.
  • Manage staffing, paperwork, cost controls, inventory control, cash control, and food management.
  • Maintain customer relations and provide great customer service.
  • Work to a schedule and support store profitability and marketing.
  • Maintain the store's image, cleanliness, and operating standards.
  • Set an example for the crew and follow all policies and procedures, while expecting the same from team members.
  • Operate store equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete associated paperwork, and clean equipment and the facility as needed.
  • Maintain attendance and punctuality and have transportation to and from work.

Benefits

  • Monthly bonuses may be offered when criteria and responsibilities are met; they are not guaranteed.
  • Medical, dental, and vision insurance are available to employees who have worked at least one year and average at least 32 hours per week.
  • Sick pay in accordance with Washington State requirements.
  • On-the-job orientation and training.
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