About The Position

The Assistant Manager is responsible for everything that happens during their shift, including cost, inventory and cash controls and customer relations. The role requires setting a strong example, following all policies and procedures, and expecting the same from the crew. Assistant managers may be responsible for staffing, paperwork, food management, scheduling, store standards and cleanliness, marketing, customer service and profitability. Training and orientation are provided on the job. Monthly bonuses may be offered if stated criteria and responsibilities are met, but are not guaranteed. Medical, dental and vision insurance are available to employees who have worked at least one year and average at least 32 hours per week. Sick pay is provided in accordance with Washington State requirements. All positions are part time unless otherwise stated; employees may work toward full-time hours if the store has hours available and they complete training, reliably cover shifts and communicate their full-time needs to the manager. The work includes general store-team duties such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory and completing paperwork, and cleaning equipment and the facility. It may involve standing or walking for most of a shift, frequent reaching and hand use, handling and carrying supplies, and occasionally climbing stairs or a ladder. Conditions include varying indoor temperatures, hot surfaces and equipment, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and sometimes adverse weather when performing outside tasks. The position requires communicating with customers and coworkers, following written instructions, using a computer keyboard or touch screen, performing basic arithmetic and handling cash accurately, making judgments, working under stress, and being willing to perform any job necessary.

Requirements

  • Ability to exercise judgment, perform basic math and multitask.
  • Ability to comprehend and provide correct written instructions.
  • Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
  • Ability to communicate and interact respectfully and effectively with people across cultures, abilities, genders, ethnicities and races.
  • Ability to add, subtract, multiply and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing and telephone skills for taking and processing orders.
  • Motor coordination and hand-eye coordination to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to perform the physical activities described, including standing or walking for most of a shift, reaching, handling supplies and navigating stairs or a ladder as needed.
  • Ability to work alone and with others, perform repetitive tasks, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Willingness to perform any job necessary.
  • Reliable attendance and punctuality; transportation to and from work.

Responsibilities

  • Manage all activities during the assigned shift.
  • Control costs, inventory and cash, and maintain customer relations.
  • Set an example for the crew and ensure policies and procedures are followed.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain store image, standards and cleanliness.
  • Provide great customer service and support marketing and profitability.
  • Meet attendance and punctuality expectations and have transportation to and from work.
  • Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete paperwork; clean equipment and the facility.

Benefits

  • Monthly bonuses may be offered when criteria and responsibilities are met; bonuses are not guaranteed.
  • Medical, dental and vision insurance are available to eligible employees who have worked at least one year and average at least 32 hours per week.
  • Sick pay in accordance with Washington State requirements.
  • On-the-job orientation and training.
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