About The Position

The Assistant Manager is responsible for everything that happens during a shift, including store operations, team support, cost and inventory controls, cash control, and customer relations. The role requires setting an example for the crew, following all policies and procedures, and supporting team members’ training and performance. The position offers opportunities to progress from assistant manager to general manager and potentially franchise ownership. The Assistant Manager helps staff and operate the store, manages paperwork and food, works to schedules and standards, supports marketing and profitability, and maintains cleanliness and customer service. The role also involves operating equipment, stocking and preparing products, processing orders, taking inventory, completing paperwork, and cleaning the equipment and facility. Work includes standing and walking, lifting and carrying supplies, and performing repetitive tasks in a fast-paced store environment.

Requirements

  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders in person and over the phone.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Ability to lift and handle deliveries and supplies weighing up to 50 pounds.
  • Ability to stand for most tasks and walk short distances for short durations.
  • Ability to perform tasks involving carrying, pushing, pulling, occasional climbing, bending, crouching, squatting, and continuous reaching and hand use.
  • Ability to differentiate between hot and cold surfaces and use depth perception.
  • Transportation to and from work.

Responsibilities

  • Take responsibility for all activity during the shift, including cost, inventory, and cash controls and customer relations.
  • Set an example for the crew and follow all policies and procedures while expecting the same from team members.
  • Support staffing, training, and team performance.
  • Handle paperwork, food management, scheduling, and adherence to store standards.
  • Support customer service, attendance and punctuality, store cleanliness, marketing, and profitability.
  • Operate store equipment and stock ingredients and supplies from delivery areas into storage and work areas.
  • Prepare products and receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
  • Unload deliveries, move and stock supplies, and perform other physical store tasks.
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