Customer Service Rep(08641) -11200 E. Dr. Martin Luther King Jr. Blvd.

Domino's Franchise•Seffner, FL

5d•Onsite

About The Position

Domino’s Customer Service Representatives provide friendly customer service and help prepare and serve high-quality pizzas. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time and can offer opportunities to progress from customer service to management and franchise ownership. The job involves taking and processing orders, addressing customer concerns, handling cash, upselling, preparing food, maintaining food safety and hygiene, stocking ingredients, taking inventory, completing paperwork, operating equipment, and cleaning the store and equipment. The position requires communication and basic math skills, coordination and attention to detail, and the ability to work independently or with others in a fast-paced environment. Work conditions include exposure to changing temperatures, food odors, cornmeal dust, hot oven surfaces and tools, sharp edges, moving mechanical parts, and cramped areas such as walk-in coolers. Physical tasks include prolonged standing, short-distance walking, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching and hand use.

Requirements

Ability to comprehend and provide correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements quickly and accurately.
Ability to use a computer keyboard or touchscreen to enter orders.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift delivery cases weighing up to 50 pounds and stack them on shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, with a force of up to 7.5 pounds to push a stack.
Ability to infrequently navigate stairs or climb a ladder.
Ability to bend, crouch or squat occasionally, and reach continuously.
Ability to use hands continuously, including frequent and forceful use of forearms and wrists when shaping pizza dough.
Ability to talk and hear on the telephone, and use near- and mid-range vision and depth perception for in-store tasks.
Ability to distinguish hot and cold surfaces.

Responsibilities

Demonstrate a friendly, positive attitude and provide good customer service.
Take orders over the phone and in person, and receive and process telephone orders.
Address customer concerns.
Handle cash and make correct change.
Upsell products.
Prepare Domino’s pizzas and other products.
Control food and portion sizes and follow hygiene and food-safety practices.
Stock ingredients from delivery areas to storage and work areas, including the walk-in cooler.
Operate equipment and prepare products.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily, and perform general cleaning duties.
Perform outside tasks such as removing trash.
Use a computer keyboard or touchscreen to enter orders.
Unload deliveries and move supplies to storage shelves.