Assistant Manager

Planet Fitness•Portland, ME

13d•Onsite

About The Position

The Assistant Club Manager assists the Club Manager with club operations and helps provide a superior level of customer service to members, prospective members, and guests. The role supports a friendly, clean, welcoming environment and a positive, motivating culture for the club team. It combines team leadership and administration with front-desk service, facility upkeep, and emergency response. Basic computer proficiency and frequent physical activity are required.

Requirements

Superior customer service skills, preferably in the fitness industry.
Exceptional leadership, diplomacy, and listening skills.
Basic computer proficiency, including Microsoft Suite.
Hardworking, enthusiastic, and energetic disposition.
Strong problem-resolution skills.
Must be at least 18 years old and punctual.
Must be able to be constantly on call on an immediate, as-needed basis.
Visible, continuous activity during shifts and frequent physical activity.
Continual in-person or telephone communication with members during shifts.
Ability to lift up to 50 pounds.
Frequent climbing, balancing, kneeling, and crouching during shifts.
Frequent cleaning of equipment and facilities.

Nice To Haves

Current CPR certification is recommended.

Responsibilities

Create a positive, motivating culture for the club and its team members.
Maintain a welcoming atmosphere and ensure staff follow customer-service guidelines.
Recruit, hire, train, and develop the club team.
Perform payroll functions, including running reports, submitting payroll, and approving time cards.
Follow employee handbook policies and procedures; obtain required Regional Manager approvals for purchases, overtime, and raise requests.
Schedule the team and ensure shifts are covered; coach and hold direct reports accountable to club values and goals.
Process personnel paperwork, maintain employee files, prepare HR forms, resolve employee concerns, escalate appropriate issues, and manage disciplinary or termination activities.
Complete monthly and annual team evaluations and protect sensitive personnel and company documents.
Answer phones, check members in, sign up new members, conduct tours, and handle membership-related computer functions.
Explain and promote PE@PF fitness instruction classes and ensure staff are informed and trained on marketing promotions.
Address member requests, issues, and questions; meet daily statistics and track weekly, monthly, and annual reports.
Maintain daily balance sheets, complete bank deposits, and authorize refunds.
Oversee facility cleanliness and maintenance, ensure safety, report equipment repairs promptly, and manage cleaning-supply inventory.
Respond to emergency medical situations, submit accident reports to the Regional Manager, and follow up with the member within three days.
Open and close the gym promptly when applicable and provide backup for absent employees.
Maintain the club to a BER standard of 90% or higher and serve as a brand ambassador.
Manage inventory of retail goods.