About The Position

The Assistant Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, profitability, and adherence to company policies and standards. The role requires setting a strong example for the crew and providing great customer service. On-the-job orientation and training are provided. The position also performs general store team member duties such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. Depending on duties, team members may deliver products and flyers within a designated area. The work involves frequent standing and reaching, handling food and supplies, and exposure to hot and cold temperatures, food-related odors, cornmeal dust, sharp edges, moving equipment, and varying weather conditions.

Requirements

  • Ability to use judgment, perform math, and multitask.
  • Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers in person and by telephone.
  • Ability to add, subtract, multiply, and divide accurately and quickly, and make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
  • Reliable attendance and punctuality, and transportation to and from work.
  • For delivery duties: valid driver's license with a safe driving record meeting company standards, and access to an insured vehicle that can be used for delivery.
  • Ability to meet the physical demands of the role, including standing, walking, lifting and carrying supplies, reaching, bending, occasional climbing, and handling food and equipment.

Responsibilities

  • Manage all activities and operations during the assigned shift.
  • Oversee cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and follow company policies and procedures while expecting the same of team members.
  • Handle staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability.
  • Maintain a perfect image and adhere to company standards while providing great customer service.
  • Operate store equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory and complete associated paperwork; and clean equipment and the facility.
  • When required, deliver products by car to customers and deliver flyers and door hangers.
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