Assistant Manager

Express • Rosemont, IL

3d

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style, with retail and outlet stores in the United States and Puerto Rico, an online store, and a mobile app.

The Assistant Manager assists the Store Manager with store operations, recruiting, management, training, and sales. The role helps drive productivity, ensure compliance with company policies, and create a strong in-store shopping experience for customers. The Assistant Manager supports the development and retention of store talent, execution of business plans and operational activities, and delivery of sales and customer-experience goals.

Requirements

• High school diploma or equivalent.
• One to three years of relevant job experience is listed under required experience and qualifications.
• At least two years of relevant experience is listed under critical skills and attributes.
• Proficiency with technology, including iPads and registers.
• Strong customer-service skills.
• Meet defined availability criteria, including nights, weekends, and non-business hours.
• Meet physical requirements.
• Ability to drive sales results.
• Strong communication skills.
• Prior sales management experience.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Assist in developing, inspiring, and retaining top talent.
• Maintain a positive work environment and promote teamwork and a one-team mentality.
• Coach, teach, and train Sales Associates for effective job performance.
• Partner with the Store Manager to identify high-performing Sales Associates and support their growth.
• Participate in interviews for Sales Associate candidates and provide feedback to the Store Manager as needed.
• Support the Store Manager’s business analysis and help execute and communicate action plans to optimize results and operational execution.
• Assist in overseeing daily store operations and execute action plans to optimize results.
• Ensure sales-floor coverage meets customer expectations.
• Oversee merchandise flow, including shipment, replenishment, and omnichannel operations.
• Maintain adherence to company policies and help ensure associate and customer safety.
• Manage execution of store strategy to achieve performance goals.
• Lead associates in executing merchandising strategies, operations, loyalty programs, and other company initiatives.
• Support a store environment focused on consistently delivering a great in-store experience.
• Model proactive customer engagement to exceed customer expectations.
• Greet and assist customers, sharing information about products, promotions, and loyalty programs.
• Resolve customer complaints by determining the source of issues and taking initiative to address them.
• Lead the customer experience, remain accountable for its results, and create action plans to improve performance.
• Create a positive in-store experience through visual standards.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical coverage
• Pharmacy coverage
• Dental coverage
• Vision coverage
• 401(k) and Roth 401(k) with company match
• Merchandise discount
• Paid time off
• Parental leave for new mothers and fathers
• For part-time associates: access to individual insurance coverage options through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance
• For part-time associates: possible paid sick leave and public health emergency leave
• For part-time associates: eligibility to participate in the 401(k) and Roth 401(k) with company match
• For part-time associates: participation in the Learn & Earn incentive program
• For part-time associates: voluntary benefits through YouDecide

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED