Assistant Manager

Culver's (27th Street Enterprises, Inc.)•Spearfish, SD

2d•$17 - $25

About The Position

The Assistant Manager maintains excellence in guest service and operational quality to support the company mission. The role runs restaurant shifts and oversees product quality, service speed, cleanliness, safety, team development, staffing, inventory, cash handling, and adherence to restaurant policies and system standards. The Assistant Manager also supports effective communication, decision-making, planning, change management, and high-performance team development.

Requirements

College degree in hotel and restaurant management or equivalent experience.
Certification from a national food safety program.
One year of experience in a supervisory position.
Ability to organize work effectively and communicate well.
Management-oriented, knowledgeable in all aspects of business, and able to exercise good judgment.
Energetic, positive attitude.

Responsibilities

Run shifts to ensure product quality, guest service, and restaurant cleanliness meet system standards.
Ensure in-house orders are served within five minutes and drive-thru orders within four minutes.
Maintain product quality, presentation, and hold times according to the Operations Training Manual and Order Assembly standards.
Access financial information and complete weekly sales and labor during the shift.
Monitor and coach the team on hazard communication and workplace safety practices.
Empower team members to handle guest comments according to Culver’s standards.
Ensure the team is knowledgeable about products and guest service, and maintain a positive team attitude.
Maintain personal hygiene and food safety practices in the restaurant.
Display point-of-purchase materials on time according to current marketing campaigns.
Demonstrate proficiency in all restaurant positions.
Develop crew chiefs and shift leaders using the management training checklist.
Maintain adequate staffing on each shift to meet labor cost standards.
Follow up on visitation and field reports, including cleanliness, hospitality, and grounds appearance.
Conduct daily morning, afternoon, and evening restaurant tours.
Prepare and review daily reconciliation reports against cash register control totals for accuracy.
Run financial reports, count afternoon drawers, enter drawer pickups, and complete daily procedures.
Ensure the training team effectively cross-trains team members.
Identify and develop candidates for crew chief positions.
Accurately complete food inventory orders using forecasts and projections based on current sales.
Monitor daily inventory levels based on current restaurant sales.
Maintain shelf life, inventory rotation, and tempering sheets.
Delegate and ensure accurate completion of the Quality Control/Safe Food Checklist and First In-First Out product rotation.
Accurately complete end-of-month inventory procedures.
Delegate restaurant and equipment cleaning.
Assign weekly and monthly odd jobs to team members on the daily deployment sheet.
Model a positive and effective appearance and attitude for team members.
Consistently follow restaurant policies and procedures and encourage the team to do the same.
Ensure the team follows system standards for uniforms and appearance.
Attend all manager and team member meetings.
Check email and the extranet twice daily during each shift and respond as necessary.
Use Radiant for cash-counting procedures.
Communicate clearly and timely with direct reports, peers, and management, including presenting information and proposing solutions.
Support and implement changes, take initiative, and follow through to ensure changes are effective.
Use judgment and appropriate input to make timely, fair decisions and solve problems.
Seek ways to improve efficiency, effectiveness, and quality.
Plan and prioritize work, resources, deadlines, and cross-functional impacts.
Build productive relationships with guests, vendors, team members, and other teams.
Select, train, develop, empower, and retain team members; provide timely, measurable feedback and build team effectiveness.
Deliver results on time and at the promised quality level.