Assistant Manager: Tube Park - Salary

Vail Resorts • Vail, CO

2d • $57,784 - $64,064 • Onsite

About The Position

The Forest Flyer Mountain Coaster Assistant Manager will work with Skier Services Leadership to plan, develop, and execute the overall operational and training efforts for the department. They will also provide activity area operational coverage, support all Skier Services, and department administrative duties as needed. The Assistant Manager will work with other departments to implement coaster operating procedures; ensuring exceptional service/experience delivery, service recovery, and overall safe operation of activities while working in the operation.

Requirements

• Minimum 2 Years previous Leadership experience in a dynamic operational setting
• Guest services experience
• Staff management, guest service recovery, time and labor, scheduling, working at height, adhere to grooming standards
• Leading emergency response, small equipment operation, experience in a leadership role relating to the outdoor recreation, amusement, or hospitality operations industries.

Responsibilities

• Oversee Activity & Scanning operations including staffing, training, payroll, budgets, inventory, and safety; collaborating with other departments as necessary.
• In conjunction with department Managers, maintain the training programs for staff related to guest service, daily operations, and emergency response that meet all applicable codes and regulations.
• Collect and organize training assessments of front-line staff including all documentation.
• Guide and promote safety practices in all areas, also responsible for assisting with ongoing training in all areas.
• Responsible for guest and employee safety and guest safety including compliance with state, federal, and industry regulatory operating requirements (ie. USFS, OSHA, ANSI, ASTM, ACCT, IAAPA, etc.).
• Leads incident/accident investigations.
• Work with their Leadership and Management Teams, Patrol/Medics, Lift Operations and other key departments to keep our facilities and equipment maintained and in safe working order and to develop a positive working environment.
• Work to conduct and document progressive coaching and discipline conversations with staff according to protocol.
• Provide a connection with HR to ensure employee matters are handled appropriately in a timely manner in the department.
• Assisting with the coordination of audits through key channels inside and outside the organization. (ie. H&S, Legal, Third-Party Inspector, etc.)

Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed