Assistant Manager: Tube Park - Hourly

Vail Resorts•Lewisberry, PA

2d•$25 - $29•Onsite

About The Position

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first). The Assistant Manager, Tube Park, will manage operations of the resort's tubing operation. This role is responsible for operational direction across the team — staffing, facility readiness, equipment maintenance, opening and closing procedures, and guest experience — while directly monitoring safety and quality across all activity areas.

Requirements

Must be 18 years of age or older
At least 2 years of Guest Service Experience
Minimum 2 years previous leadership experience in a dynamic operational setting
Ability to stand for long periods of time
Ability to work outdoors for up to 10 hours in various weather conditions
Ability to lift and carry 50lbs
Excellent guest service
Must be able to read, write, speak, comprehend, and understand English fluently
Ability to work the entire length of the season
Satisfactory motor vehicle check and a valid driver's license
Further background check clearances by the State of Pennsylvania

Responsibilities

Be familiar with and adhere to the policies and procedures of the resort handbook and best practices
Support activities in daily operations across all activity areas
Responsible for guest and employee safety including compliance with all Standard Operating Procedures, daily operational logs, and emergency response
Actively foresee, plan for, and mitigate hazards or risks across all activity areas
Lead training assessments, check-off forms, and provide daily coaching and guidance to Leads and Activities employees
Safe use of company vehicles
Ensure compliance with daily, monthly, and annual inspection logs across all areas
Assist in monitoring and controlling daily payroll, budget, and scheduling
Maintain a positive and friendly attitude and demeanor in all internal and external guest interactions
Performance management for a team of 20+ (including Leads) to meet guest service, employee engagement, safety, and financial goals
Complete performance appraisals and end-of-season forms; approve performance appraisals, disciplinary documentation, and other HR activity
Other duties as assigned