Assistant Manager, Trustee Billing and Reporting

Altisource

5d

About The Position

Altisource is seeking an Assistant Manager, Trustee Billing and Reporting to lead and oversee Trustee Billing operations. This role involves ensuring milestone-based billing is completed accurately and within established SLAs, providing end-to-end oversight of the Trustee billing lifecycle, and ensuring all billable services are invoiced timely and accurately according to customer requirements and contractual timelines. The position requires prompt identification of transferred loans and servicing portfolios to prevent revenue leakage, monitoring of billing performance, and implementation of corrective actions. The Assistant Manager will drive SLA adherence through performance monitoring, reporting, coaching, and escalation management, while maintaining a high-performing team. Regular reporting of SLA performance, operational updates, risk assessments, and performance metrics to the Senior Manager, Billing Operations is expected. The role also includes preparing and reviewing weekly and month-end revenue reporting, ensuring accurate revenue activity reporting to the Accounting team, and maintaining visibility of recognized but unbilled revenue. Monthly revenue forecasts, coordination of revenue review meetings with the Corporate Controller, and preparation of forecast packages and reporting for senior management are key responsibilities. Variance analysis and commentary on business performance are also required. The Assistant Manager will support internal and external audits, SOX compliance, reconciliations, and documentation requests. A significant focus will be on driving process improvement, automation, and AI-enabled initiatives to enhance billing accuracy, operational efficiency, reporting quality, and scalability. Collaboration with Operations, Finance, Accounting, and client stakeholders is essential to ensure high service delivery and customer satisfaction. Maintaining strong internal controls, audit trails, approvals, and supporting documentation for billing and revenue-related activities is critical.

Requirements

• Graduate
• 7+ years of post-qualification work experience in a Title or Mortgage Industry
• Good interpersonal and leadership skills.
• Proactive, deadline-conscious and assertive
• Expertise in MS office and MS SQL
• Smart with good interpersonal and communication skills
• Should possess high energy level, be a self-starter, a good team player, self-motivated and driven to meet the ever-changing demands of a dynamic organization
• Solid conceptual, problem solving and analytical skills; readily willing to perform detailed analysis as needed.
• Exceptional attention to detail and commitment to quality.
• Strong people leadership, coaching, and team development skills.
• Advanced Microsoft Excel and analytical capabilities.
• Ability to manage deadlines in a high-volume, SLA-driven environment.
• Strong accountability, ownership mindset, and pride in delivering accurate results.
• Excellent communication and stakeholder management skills.
• Continuous improvement mindset with focus on automation and AI adoption.

Responsibilities

• Lead and oversee Trustee Billing operations, including Billing Team Leads and Billing Analysts, ensuring milestone-based billing is completed accurately and within established SLAs.
• Provide end-to-end oversight of the Trustee billing lifecycle and ensure all billable services are invoiced timely, accurately, and in accordance with the specific customer requirements and contractual billing timelines.
• Ensure transferred loans and servicing portfolios are promptly identified as soon as reported to the billing team and that all billable activities are tracked, and invoiced to the appropriate servicer, preventing revenue leakage.
• Monitor billing performance, workflow volumes, aged unbilled balances, and operational bottlenecks, implementing corrective actions to ensure timely billing execution.
• Drive SLA adherence through regular performance monitoring, reporting, coaching, and escalation management while maintaining a high-performing and motivated team.
• Provide regular SLA reporting, operational updates, risk assessments, and performance metrics to the Senior Manager, Billing Operations.
• Prepare and review weekly and month-end revenue reporting based on completed milestones and services delivered to customers.
• Ensure revenue activity is accurately reported to the Accounting team within the month-end close calendar, including Business Day 1 reporting requirements.
• Maintain complete visibility of recognized but unbilled revenue and ensure timely invoicing once billing milestones are achieved.
• Prepare monthly revenue forecasts using actual results, trends, operational activity, and pipeline information.
• Coordinate monthly revenue review meetings with the Corporate Controller to discuss actual results, forecasts, variances, billing trends, and revenue risks.
• Prepare forecast packages and monthly revenue reporting for review by the Senior Manager, Billing Operations, and business leadership.
• Perform variance analysis and provide concise commentary on business performance and revenue trends.
• Support internal and external audits, SOX compliance activities, reconciliations, and documentation requests.
• Drive process improvement, automation, and AI-enabled initiatives to improve billing accuracy, operational efficiency, reporting quality, and scalability.
• Partner with Operations, Finance, Accounting, and client stakeholders to ensure high levels of service delivery and customer satisfaction.
• Maintain strong internal controls, audit trails, approvals, and supporting documentation for billing and revenue-related activities.

Benefits

• Competitive salary based on your experience and skills
• Good Health
• Comprehensive insurance plans like Medical, Personal Accident Benefit and Life Insurance
• Happiness
• 6 paid days off per year
• Employee engagement programs
• Opportunities to join our community service initiatives, including Habitat for Humanity

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level