Manager Insights and Reporting

Mackenzie Financial Corporation•Toronto, ON

10d•CA$73,000 - CA$95,000•Hybrid

About The Position

Mackenzie Investments is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients. At Mackenzie Investments, you can build your career with confidence. We are proud to be recognized as one of Canada’s Top 100 Employers for the fourth consecutive year and one of Canada’s Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals. Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three days a week in the office, connecting, collaborating, and enjoying quality time with your amazing colleagues! Our Values: Be better; we strive for improvement in everything we do. Be accountable; we foster clarity and are empowered to act responsibly. Be a team; we are united to drive collective impact to achieve our goals. As part of Operations Support Services within Enterprise Operations Enablement, the Knowledge Management (KM) team serves as a Centre of Excellence (CoE) for content management. It supports IGM Operations and collaborates with other divisions to establish best practices and governance frameworks for knowledge and content management. The KM domain is becoming increasingly sophisticated, driven by evolving AI capabilities and advancements in content management platforms. These technologies support all phases of content governance, including curation, editing, approval and monitoring, while enhancing functionality and strategy. The successful candidate will support the design, implementation and continuous improvement of the Operations content management and AI search platforms. This role is responsible for translating business requirements into platform solutions, supporting deployment and release activities, managing content lifecycle workflows, and delivering engagement and performance reporting. The successful candidate will play a key role in advancing our knowledge and content management strategy by enhancing search relevance, enabling data-driven insights, driving platform adoption, and fostering a culture of knowledge sharing.

Requirements

Bachelor’s degree in information technology, knowledge management, data analytics or a related field.
Five or more years of CMS experience, including publishing workflows and governance.
Experience with AI-powered search, including Coveo configuration, relevance tuning, integrations, APIs, analytics and machine learning models.
Proficiency in Power BI, web publishing standards and common web technologies.
Understanding machine learning and natural language processing for search and content personalization.
Strong analytical skills in content performance and user behavior analysis.
Strong communication skills, including translating technical concepts into user-friendly content.

Nice To Haves

Salesforce integration experience is an asset.

Responsibilities

Maintenance: Monitor, troubleshoot and enhance Coveo and CMS platforms to ensure reliable performance.
Improvement: Improve search and content platforms through relevance tuning, query pipeline optimization and metadata configuration.
Release implementation: Support delivery of AI search and CMS releases, integrations and feature improvements that support the content lifecycle.
Data analysis and reporting: Develop Power BI dashboards and distribute insights reporting on search performance, content engagement and user behaviour to guide improvements.
Collaboration: Work with business partners, developers and product owners to improve content, search and platform outcomes.
Training and support: Deliver training and user support for the CMS and AI search platforms, ensuring teams can efficiently gain insights to manage their knowledge assets.
Documentation: Maintain detailed documentation of Coveo configurations, CMS workflows, deployment processes and best practices.
Compliance and security: Ensure adherence to security protocols, privacy requirements, and regulatory standards.
Provide business guidance on knowledge management, AI-powered search and CMS strategy.
Represent KM on cross-functional committees and working groups to offer insight on content engagement, AI search and platform strategies.
Lead KM initiatives that capture tacit knowledge and promote enterprise knowledge sharing.